Thobekile S

Complaint Against Nissan South Africa – Nissan Magnite 2024 Warranty Failure

Dear Hello Peter Team, I am submitted a formal complaint against Nissan South Africa regarding my Nissan Magnite 2024 Acenta Plus, purchased on 20 January 2024. Despite adhering to all scheduled services at Nissan Germiston, the vehicle has experienced serious mechanical issues that have not been properly addressed under warranty. From the beginning, the car produced unbearable noise, which Nissan Germiston consultants dismissed as normal. On 26 February 2026, the vehicle suffered a power failure with warnings for the air pollution and injector systems. Nissan Midrand diagnosed overheating at only 46,000 km. Nissan SA opened a case but re**** solely on Midrand’s report, without involving Germiston where all prior services were conducted. This raises concerns about the adequacy of their investigation. My questions remain unanswered: why were leaks or overheating risks not detected during four services, and how is this considered my fault when many Magnite owners report similar issues? The car is still under warranty, yet Nissan SA has refused to replace it, denied me a courtesy car, and closed the case without resolution. Meanwhile, I am left immobile but still expected to pay monthly installments. This handling is unacceptable and falls short of obligations under the Consumer Protection Act. I am disappointed on their customer service and lack of emergency. They need to take accountability and resolve this matter