Ipeleng N

WORST SERVICE EVER

The oil leak was due to issues with the gearbox as the car made noise when changing gears when speed increases. From gear 2 the car would make uncomfortable noise that was hard to ignore. Hyundai did not do proper assessment of the issue the just assumed the issue was with the clutch which they say they fixed but on the same day the car was collected the initial problem was not fixed. Oil still leaked and noise still there. We then returned the car and they test drived with me and could hear the noise. They then kept the car since then waiting for parts till today. Had they done a proper assessment initially this would have been prevented. I do not even want to talk about the interactions and promises not kept. The worst experience ever at the hands of the so called professionals who don’t seem to understand what the doing. My trust levels are down to 0% and I have been a loyal customer since 2015 when I bought the car from them.