HR
Hyundai Roodepoort
Unclaimed Business
HR
Hyundai Roodepoort
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Utilities
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hyundai Roodepoort
Hyundai Roodepoort has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Hyundai Roodepoort across 54 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIN
Ipeleng N
1 reviews | Active since Jan 2020
12 Mar 2026, 10:27
WORST SERVICE EVER
The oil leak was due to issues with the gearbox as the car made noise when changing gears when speed increases. From gear 2 the car would make uncomfortable noise that was hard to ignore. Hyundai did not do proper assessment of the issue the just assumed the issue was with the clutch which they say they fixed but on the same day the car was collected the initial problem was not fixed. Oil still leaked and noise still there. We then returned the car and they test drived with me and could hear the noise. They then kept the car since then waiting for parts till today. Had they done a proper assessment initially this would have been prevented. I do not even want to talk about the interactions and promises not kept. The worst experience ever at the hands of the so called professionals who don’t seem to understand what the doing. My trust levels are down to 0% and I have been a loyal customer since 2015 when I bought the car from them.
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Ipeleng N
1 reviews | Active since Jan 2020
12 Mar 2026, 10:27
WORST SERVICE EVER
The oil leak was due to issues with the gearbox as the car made noise when changing gears when speed increases. From gear 2 the car would make uncomfortable noise that was hard to ignore. Hyundai did not do proper assessment of the issue the just assumed the issue was with the clutch which they say they fixed but on the same day the car was collected the initial problem was not fixed. Oil still leaked and noise still there. We then returned the car and they test drived with me and could hear the noise. They then kept the car since then waiting for parts till today. Had they done a proper assessment initially this would have been prevented. I do not even want to talk about the interactions and promises not kept. The worst experience ever at the hands of the so called professionals who don’t seem to understand what the doing. My trust levels are down to 0% and I have been a loyal customer since 2015 when I bought the car from them.
0
Replies (0)IN
Ipeleng N
1 reviews | Active since Jan 2020
12 Mar 2026, 10:06
Worst service I have seen in my entire existence
We brought the car around the 12th of Dec 2025 for mechanical issues (Oil leak) till today we are still waiting for our car to be fixed. Every week is the same story (not sure of ETA) Cornelius and Nadine have the worst customer service (No feedback nothing) instead we are the ones calling for feedback. I would not recommend anyone to take their car to Hyundai Roodepoort. YOU WILL REGRET.
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Ipeleng N
1 reviews | Active since Jan 2020
12 Mar 2026, 10:06
Worst service I have seen in my entire existence
We brought the car around the 12th of Dec 2025 for mechanical issues (Oil leak) till today we are still waiting for our car to be fixed. Every week is the same story (not sure of ETA) Cornelius and Nadine have the worst customer service (No feedback nothing) instead we are the ones calling for feedback. I would not recommend anyone to take their car to Hyundai Roodepoort. YOU WILL REGRET.
0
Replies (0)TS
Tiisetso S
1 reviews | Active since Jan 2020
6 Jan 2026, 18:22
Horrid service from Nadine Thomas
My husband took my car in for service for me on 06/01/2026. He then advised that the car was left to a lady named Nadine Thomas. He advised that the lady would share quote and suggested I just follow up to make sure I get it. When I called, o asked for the lady. When the person that answered the call told Nadine I was on the phone, it seemed as though she was shouting at the person. I calmly and politely asked her if she could please send the quote as promised to which I got told “what! I didn’t promise anyone anything! I will send it but that’s not cool and you must talk to him!” This left me feeling so belittled as though i was not a paying client at the facility. She further proceeds to handing my husband the keys on collection with no words, not even telling him where the car is located or what was done!Nadine needs to watch her tone and remember she is not addressing her children. I will NEVER take my car back there and do not recommend her ever! I’m beyond ****ed.
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Tiisetso S
1 reviews | Active since Jan 2020
6 Jan 2026, 18:22
Horrid service from Nadine Thomas
My husband took my car in for service for me on 06/01/2026. He then advised that the car was left to a lady named Nadine Thomas. He advised that the lady would share quote and suggested I just follow up to make sure I get it. When I called, o asked for the lady. When the person that answered the call told Nadine I was on the phone, it seemed as though she was shouting at the person. I calmly and politely asked her if she could please send the quote as promised to which I got told “what! I didn’t promise anyone anything! I will send it but that’s not cool and you must talk to him!” This left me feeling so belittled as though i was not a paying client at the facility. She further proceeds to handing my husband the keys on collection with no words, not even telling him where the car is located or what was done!Nadine needs to watch her tone and remember she is not addressing her children. I will NEVER take my car back there and do not recommend her ever! I’m beyond ****ed.
0
Replies (0)JB
Johan B
1 reviews | Active since Jan 2020
28 Oct 2025, 09:10
Very bad customer service
This place takes people for fools. your part is promised but you have to wait forever, then when the part eventually arrives, its the wrong part. I tried to return the part, but now my calls are ignored
Helpful (0)
|Replies (0)JB
Johan B
1 reviews | Active since Jan 2020
28 Oct 2025, 09:10
Very bad customer service
This place takes people for fools. your part is promised but you have to wait forever, then when the part eventually arrives, its the wrong part. I tried to return the part, but now my calls are ignored
0
Replies (0)JK
Jan K
1 reviews | Active since Jan 2020
16 Apr 2025, 13:32
****med by Hyundai roodepoort
I bought a vehicle at Hyundai advertising with cruise controll, stop start and reverse camera,my main aim for the vehicle was there must be cruise controll in the vehicle, The sales manager was doing the sale with me,He gave me a good trade for my vehicle happy with that,I bought the vehicle on-line, He the sales manager showed me all the extras exept for the cruise controll on my way home I realized there is no cruise controll, When contact the manager he investigate that year model only after July got cruise controll stop start and reverse camera,The sales manager said to me no problem due to advert mistake he will put a aftermarket cruise controll in the car he will pay for it, I was happy at least i can get cruisecontrollwil not canceling the sale i can live withoutstop startand reverse camera,He the manager dragged his feet not replying my messages when calling him not picking up the phone when he see it's me,when I call from the switch board and tell the telephone personnel he dodge that's when he the manager replying my call ,when get to the installation he told me where and what the price is of the cruise controll and I confirmed with the firm that will do the installation, I took my vehicle for installation of cruise controll and said to the firm of the cruise controll installation that Hyundai is going to pay for the installation, Halfway of the installation I asked how is the progress the firm said I must pay for the installation, I phoned the sales manager and remind him of the payment when telling me he's not paying for the whole transaction which is R11850+- ,I asked why because he the manager agreed on it and how can he do that to me I came from another town +- 150 km and he now changing his statement of paying for the cruise controll, He the manager refused payment I then had to tell the installation firm to remove the cruise controll I don't have the money to pay for it, I was ****med by the Roodepoort Hyundai sales manager.
Helpful (0)
|Replies (0)JK
Jan K
1 reviews | Active since Jan 2020
16 Apr 2025, 13:32
****med by Hyundai roodepoort
I bought a vehicle at Hyundai advertising with cruise controll, stop start and reverse camera,my main aim for the vehicle was there must be cruise controll in the vehicle, The sales manager was doing the sale with me,He gave me a good trade for my vehicle happy with that,I bought the vehicle on-line, He the sales manager showed me all the extras exept for the cruise controll on my way home I realized there is no cruise controll, When contact the manager he investigate that year model only after July got cruise controll stop start and reverse camera,The sales manager said to me no problem due to advert mistake he will put a aftermarket cruise controll in the car he will pay for it, I was happy at least i can get cruisecontrollwil not canceling the sale i can live withoutstop startand reverse camera,He the manager dragged his feet not replying my messages when calling him not picking up the phone when he see it's me,when I call from the switch board and tell the telephone personnel he dodge that's when he the manager replying my call ,when get to the installation he told me where and what the price is of the cruise controll and I confirmed with the firm that will do the installation, I took my vehicle for installation of cruise controll and said to the firm of the cruise controll installation that Hyundai is going to pay for the installation, Halfway of the installation I asked how is the progress the firm said I must pay for the installation, I phoned the sales manager and remind him of the payment when telling me he's not paying for the whole transaction which is R11850+- ,I asked why because he the manager agreed on it and how can he do that to me I came from another town +- 150 km and he now changing his statement of paying for the cruise controll, He the manager refused payment I then had to tell the installation firm to remove the cruise controll I don't have the money to pay for it, I was ****med by the Roodepoort Hyundai sales manager.
0
Replies (0)BP
Batlhalefi P
1 reviews | Active since Jan 2020
4 Mar 2025, 02:20
I was sold a defective car, and they say it's a manufacture error,
Good morning hello peter, I am writing to you with a heavy heart and disappointment. I bought a BrandNew Hyundia grand i10 on the 30th of November 2024 from Hyundia Roodepoort. in February 2025 I am starting to get some disturbance with the car. The reverse gear grinding and the clutch I have to double clutch. amongst other things which I thought I might just be paranoid or over comparing this new car from my previous grand i10 which I also bought BrandNew. I call the dealer and book the car in for the 26 February 2025. explained my concerns and they took the car in for a checkup. I picked up the car later and was told something were user issue and they explained how they work that's cool. Also, they have adjusted the clutch cable and the clutch. and explained how the reverse gear works. On the 03rd of March 2025 I visited the dealership as even though I am doing what they said I should do with the revers at times I still experience the grindings. I explained to some lady why I was there, and I am not happy she then takes to me the workshop manager. I give the workshop manager my story and tell him the car is three months old; he then gets someone from the workshop to come and have a look at the car. while we at the car the gentleman from the works shop says let me check and maybe I can adjust the clutch cable. I was like no that's not why I am here it only been four days since I was here, and you fixed my car. I am here because I am not happy that I am having bad experience with a BrandNew car. We go to the workshop manager I tell him the same that I am not happy. The manager says to me look this is a problem with all the Hyundai grand i10 they all have a grinding issue its a manufacture issue. All I can do is have a look at it and fix it for you. I then said not all because I owned a grand i10 before and never experience this issue hance now I was able to pick up this problem with this car and if you are saying it is a known issue was, I not advised of it when buying this car so that I can decide whether or not to buy it. The workshop why did they bring you this said if you came to complain I don't deal with complains I fix cars. I went back where I started and met with the sales manager Keyl (please forgive the spelling if its incorrect). again, I explain myself to the sales manager who again tell me the same thing that all grand i10 have a manufacture error (defect if I must say) with the reverse gear grinding. I am like so why I was not told about this at the point of sale so that I can decide if I am buying the car with this "manufacture error"(defect) or not. Kyle said no we don't tell this to customers it's a manufactures error on all grand i10 and there is nothing I too can do. Keyl went on to say the car comes with seven years warranty all you can do is bring in the car and we can check it for you and fix were required. I have owned a BrandNew Hyundia and know that the warranty is not seven, but it's not all part which are under warranty and each part is covered for a certain kilometers or years whichever one comes first. And I am being told that that we sold you that car knowing that the is a defect and now that you have picked up the defect just bring your car in. what is going to happen when the warranty wears off, what is going to happen when this problem affects the gear box, and clutch plate. what happen when the clutch cable tears up and the warranty is not there what now. I said to the Keyl the sales manager, the I feel that I was a product that is not 100 and at this point I am not getting value for money, I am not happy with the fact that you know about this manufactures error (defect) but you are saying you do not disclose this to the customer. Therefore, I do not want to keep your product "the car". Keyl unfortunately I cannot take the car back I can offer you to trade in, I asked how much loose the trade will in come with in estimation he said about R35000. I said nop I am not willing to have a loose for a manufacture error (defect1) I was not told about. Therefore, I do not want the car He said I can't take it back, I asked how long I have to return the car when I am not happy, he says within seven days then I said OKAY. I here because I was sold a defective car and both managers told me straight that we are aware of this they call it a manufacture error. it is a defect in all honestly and my car is just three months old. I want the dealership to refund me my monies and they can keep their car. I am not happy even worse that I was told to my face that this is a defect from the manufacture and the is nothing they can do. well, their problems cannot be my problem. I buy a new car so that I can have a seamless experience the first three trimester and I am having this issue at the first trimester, and they know it. If there is a way to get assistance from you with this issue I would appreciate it.
Helpful (0)
|Replies (0)BP
Batlhalefi P
1 reviews | Active since Jan 2020
4 Mar 2025, 02:20
I was sold a defective car, and they say it's a manufacture error,
Good morning hello peter, I am writing to you with a heavy heart and disappointment. I bought a BrandNew Hyundia grand i10 on the 30th of November 2024 from Hyundia Roodepoort. in February 2025 I am starting to get some disturbance with the car. The reverse gear grinding and the clutch I have to double clutch. amongst other things which I thought I might just be paranoid or over comparing this new car from my previous grand i10 which I also bought BrandNew. I call the dealer and book the car in for the 26 February 2025. explained my concerns and they took the car in for a checkup. I picked up the car later and was told something were user issue and they explained how they work that's cool. Also, they have adjusted the clutch cable and the clutch. and explained how the reverse gear works. On the 03rd of March 2025 I visited the dealership as even though I am doing what they said I should do with the revers at times I still experience the grindings. I explained to some lady why I was there, and I am not happy she then takes to me the workshop manager. I give the workshop manager my story and tell him the car is three months old; he then gets someone from the workshop to come and have a look at the car. while we at the car the gentleman from the works shop says let me check and maybe I can adjust the clutch cable. I was like no that's not why I am here it only been four days since I was here, and you fixed my car. I am here because I am not happy that I am having bad experience with a BrandNew car. We go to the workshop manager I tell him the same that I am not happy. The manager says to me look this is a problem with all the Hyundai grand i10 they all have a grinding issue its a manufacture issue. All I can do is have a look at it and fix it for you. I then said not all because I owned a grand i10 before and never experience this issue hance now I was able to pick up this problem with this car and if you are saying it is a known issue was, I not advised of it when buying this car so that I can decide whether or not to buy it. The workshop why did they bring you this said if you came to complain I don't deal with complains I fix cars. I went back where I started and met with the sales manager Keyl (please forgive the spelling if its incorrect). again, I explain myself to the sales manager who again tell me the same thing that all grand i10 have a manufacture error (defect if I must say) with the reverse gear grinding. I am like so why I was not told about this at the point of sale so that I can decide if I am buying the car with this "manufacture error"(defect) or not. Kyle said no we don't tell this to customers it's a manufactures error on all grand i10 and there is nothing I too can do. Keyl went on to say the car comes with seven years warranty all you can do is bring in the car and we can check it for you and fix were required. I have owned a BrandNew Hyundia and know that the warranty is not seven, but it's not all part which are under warranty and each part is covered for a certain kilometers or years whichever one comes first. And I am being told that that we sold you that car knowing that the is a defect and now that you have picked up the defect just bring your car in. what is going to happen when the warranty wears off, what is going to happen when this problem affects the gear box, and clutch plate. what happen when the clutch cable tears up and the warranty is not there what now. I said to the Keyl the sales manager, the I feel that I was a product that is not 100 and at this point I am not getting value for money, I am not happy with the fact that you know about this manufactures error (defect) but you are saying you do not disclose this to the customer. Therefore, I do not want to keep your product "the car". Keyl unfortunately I cannot take the car back I can offer you to trade in, I asked how much loose the trade will in come with in estimation he said about R35000. I said nop I am not willing to have a loose for a manufacture error (defect1) I was not told about. Therefore, I do not want the car He said I can't take it back, I asked how long I have to return the car when I am not happy, he says within seven days then I said OKAY. I here because I was sold a defective car and both managers told me straight that we are aware of this they call it a manufacture error. it is a defect in all honestly and my car is just three months old. I want the dealership to refund me my monies and they can keep their car. I am not happy even worse that I was told to my face that this is a defect from the manufacture and the is nothing they can do. well, their problems cannot be my problem. I buy a new car so that I can have a seamless experience the first three trimester and I am having this issue at the first trimester, and they know it. If there is a way to get assistance from you with this issue I would appreciate it.
0
Replies (0)J
Jan
1 reviews | Active since Jan 2020
9 Jan 2025, 11:53
Bad service Roodepoort Hyundai service centre
You wil drop your car off at 07:00 in the morning and request it to be done by a certain time. When you collect the car wether it is at 13:00 or 16:00 the car is never ready and not washed. No calls from them to inform you that the car wont be ready in time. I am sorry to say but Roodepoort hyundai service centre is not anymore what it was.
Helpful (0)
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Jan
1 reviews | Active since Jan 2020
9 Jan 2025, 11:53
Bad service Roodepoort Hyundai service centre
You wil drop your car off at 07:00 in the morning and request it to be done by a certain time. When you collect the car wether it is at 13:00 or 16:00 the car is never ready and not washed. No calls from them to inform you that the car wont be ready in time. I am sorry to say but Roodepoort hyundai service centre is not anymore what it was.
0
Replies (0)DS
Dipuo S
1 reviews | Active since Jan 2020
6 Jan 2025, 05:46
Very bad service
Very bad service from service department. No communication at all had to call 16h45 to find out what is happening with the car. The advisors have an attitude they don't even great or communicate with customers. It was my first and last time going there. Having a bad treatment in the morning and still later on. They dropped me and never communicated that they won't fetch me
Helpful (0)
|Replies (0)DS
Dipuo S
1 reviews | Active since Jan 2020
6 Jan 2025, 05:46
Very bad service
Very bad service from service department. No communication at all had to call 16h45 to find out what is happening with the car. The advisors have an attitude they don't even great or communicate with customers. It was my first and last time going there. Having a bad treatment in the morning and still later on. They dropped me and never communicated that they won't fetch me
0
Replies (0)