Kaisha B

Harassment, unprofessional behaviour, inappropriate conduct and Solicitation

My recent experience with OK Foods in Maitland was profoundly disappointing and reflects an alarming lack of professionalism, accountability, and basic customer service. My boyfriend visited the store to purchase a milk tart for me along with several other groceries. The cashier packed the milk tart together with the rest of the items in the same bag. Any reasonable person working in retail should understand that a milk tart is an extremely delicate dessert and must be packed separately to prevent damage. Unsurprisingly, by the time he arrived home and we live right next to the store the milk tart was completely destroyed and falling apart due to the careless way it had been packed. I returned to the store myself to politely request a replacement, as the damage was clearly caused by the store’s improper handling. To my absolute disbelief, the person who refused to assist was not just a staff member, but the manager herself. Rather than taking responsibility or attempting to resolve the issue, she dismissed the situation entirely and refused to replace the item. What makes this situation even more concerning is that my boyfriend has expressed feeling uncomfortable shopping at this store because certain staff members repeatedly ask him to buy them items such as water or even give them money. Although he has helped them before out of kindness, the constant requests create an inappropriate and unprofessional environment for customers. He even mentioned to them that we would no longer be supporting the store after this experience which is particularly disappointing considering that we shop there almost every day. Loyal customers should be valued, not dismissed. In addition to this, the staff frequently display poor attitudes and a lack of basic courtesy. Instead of creating a welcoming shopping environment, the atmosphere feels hostile and unprofessional. It is extremely disappointing that even the manager the very person responsible for upholding standards and resolving customer concerns demonstrated such disregard for customer care and accountability. Experiences like this significantly damage trust in a business and discourage loyal customers from returning.