MM
MATHEBE M
Active since Mar 2026
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2 reviews1 month ago
The service was exc...
The service was excellent and the lady was friendly with me, I took all her time and she was pertient
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1 month ago
Misleading Pricing and Poor Customer Treatment – Hatfield VW Polo Sedan Deal
Title: Misleading Pricing and Poor Customer Treatment – Hatfield VW Polo Sedan Deal I am writing to share my very disappointing experience with Hatfield VW regarding a vehicle purchase that left me feeling misled and embarrassed. I was approved to purchase a 2024 Volkswagen Polo Sedan (white) priced at R289,000 with approximately 43,000 km. I was informed that everything was approved and that I could come to the dealership to collect my car. Before going to the dealership, I was sent pictures of the vehicle that was prepared for me, and the car clearly had mag rims fitted. Based on this, I understood that the vehicle shown in the pictures was included in the quoted price. However, when I arrived at the dealership to collect the vehicle, I was suddenly told that I needed to pay an additional R15,000 for the wheels, as they were supposedly not included in the price. This information was never communicated to me before I came to collect the car. To make matters worse, the manager passed me by twice without assisting me, even while acknowledging that I was frustrated. While this was happening, other consultants were making jokes at the expense of the sales guy who was helping me, and even though the salesperson was willing to assist, they kept laughing. I was shocked and kept thinking, “what is going on here?” This made the situation even more embarrassing and disrespectful. This situation left me shocked and embarrassed, as I had already prepared myself financially based on the agreed price. I had to leave the dealership without the vehicle. I still have the pictures that were sent to me showing the car with the mag rims fitted, which formed part of my understanding of the offer. It is concerning that a vehicle can be presented in this way, with additional costs added at the point of collection, combined with poor customer service and unprofessional behavior. The services we get from this new dealership do not match the standards expected; customers deserve transparency and respect. They will be surprised when their sales drop due to experiences like this. I hope Hatfield VW addresses this matter and ensures that future customers are treated fairly, with honesty and proper service.
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