Khushanya N

Great Worker, Poor Workplace Behavior

On the 10th of March 2026,I recently visited this shop(Exact eyethu Orange farm) and had a mixed experience that I feel is important to share. There is one staff member who truly stands out. She is always friendly, professional, and clearly goes the extra mile to ensure customers leave happy. It’s rare to see someone so dedicated to good customer service, and she deserves recognition for the effort she puts into her work. What was disappointing, however, was witnessing how she was spoken to by another staff member in front of customers. The instructions given to her were delivered in a harsh and dismissive manner, which came across as disrespectful and unprofessional. Great employees are a huge asset to any business, and it’s disheartening to see someone who genuinely cares about customer service being treated poorly by fellow staff members. It raises an important question: is this the kind of work environment management supports? No employee should have to be corrected or spoken to harshly in front of customers, especially someone who is clearly doing their best to serve people well. Respect in the workplace matters. Staff should feel supported, not embarrassed or bul****, regardless of their age or position. Despite this, I truly appreciate the excellent service from that staff member (Marankane if I am not mistaken) and I truly hope management reflects on this and works toward creating a more respectful and supportive environment for their employees. The staff member who assisted me deserves appreciation for her kindness, patience, and dedication to customers.