Lufuno R

Cetaphil promoter dissatisfaction

Review: Cetaphil Promoter & Promoter Manager – Dis-Chem Menlyn I had a very disappointing experience with the Cetaphil promotion at Dis-Chem Menlyn. I visited the store and purchased over R1700 worth of Cetaphil products after being assisted by a promoter who informed me that I would receive a complimentary gift with my purchase. Unfortunately, the experience that followed reflected extremely poor service and lack of professionalism from both the promoter and the promoter manager. Firstly, the promoter was not wearing any uniform or name tag, which already made the interaction feel informal and unprofessional. After I completed my purchase, she called her manager and told me to come back at 1pm to receive the promised gift because it was not available at that moment. When I returned at 1pm, the promoter was no longer there. I then came back the following day at 11am, bringing my slip as requested, and again the promoter was not present. I spoke to the store manager, who asked me to come back again and took my contact details so that someone could call me when the promoter was available. To date, no one has contacted me. What makes this even more frustrating is that I made a significant purchase based on the brand promotion and promise made by the promoter. I am now left feeling that the products were promoted under misleading circumstances simply to secure a sale. I am also unable to give feedback about the product itself. For example, the sunscreen leaves a noticeable residue and feels extremely sticky when paired with the moisturiser, which is something I wanted to discuss with the promoter or brand representative, but I have had no opportunity to do so due to the lack of follow-up. Overall, I am very unsatisfied with the service provided by both the promoter and the promoter manager. Customers should not have to return to a store multiple times or chase after a brand representative for something that was clearly promised at the point of sale. I hope this matter is taken seriously and that the Cetaphil brand ensures better professionalism, accountability, and customer care during in-store promotions.