LP
Leon P
Active since Jul 2011
3
Reviews
0
Industries
Reviews
3 reviews14 months ago
Rude Technician
Christian is very rude, wont be using them again
0 replies
33 months ago
Capitec Cellphone App
I completely understand why certain security features are in place. I know they are trying to protect their customers from *****, but the problem is its so over the top that the account holder cant even access their funds. On a few occasions I have tried to transfer money from my account to a new beneficiary (My Wife who also banks at Capitec). When you try to make the payment, the app wants to take a selfie. Althou the feature is good, it doesnt work because it doesnt recognise my face. The call Centre advised that I should go into the branch. So I went into the branch and asked them to take a new photo of me. I tried again and it still doesnt work. II have no choice but to go through the irritating process of closing my accounts and going to a new bank where I can have access to my money.
120 replies
56 months ago
Unsolicited calls and arrogant staff - Employee - Lee Govender
Lodging a complaint against call centre agent Lee Govender who arrogantly tells me he has permission to call me after I said this call is unsolicited. He then proceeds to try and educate me regarding the POPI ACT where the POPI ACT was never up for discussion. I have the right to privacy and TELKOM and its arrogant employees do not have permission to contact me.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)