Simangele M

Rude Receptionist and Raccist Manager

This restaurant ruined my birthday. We booked on the 10th of march for the 14th of March (birthday dinner). Around 2 i called to confirm that we're coming at 5pm. Since we were traveling from Pietermaritzburg to durban with the kids we got there late. Lady at the reception told us our booking was cancelled because we're late, so my question was why didn't they call us to let us know about cancelation cz they did call us in the morning asking if we were still coming. She said we were suppose to tell them we were running late. I asked her what should happen cause it's was my birthday that's why we had to travel to Durban to celebrate with my family. She then called a manager that's was on duty. The manager was very rude and Raccist, he had an attitude, didn't show any remorse, i nearly cried the way he handled the situation and told me there's nothing they can because they've already canceled our booking. I then asked the manager again what should happen because it was my birthday. He then rep**** with an attitude telling me "there's nothing they can do" like really on my birthday? With my kids and hubby? I'm so so disappointed about your staff and service Birthday dinner was ruined