Chane R

Injury on Duty claim from November 2024 still pending – no feedback

I submitted an Injury on Duty (IOD) claim in November 2024 after being injured at work. All the required documentation was submitted, including medical reports and employer documents. Despite the claim being submitted more than a year ago, it is still pending and I have received no meaningful feedback regarding the progress of the claim. I have made several attempts to follow up in person and telephonically, but have not received any clear update or timeline for when the claim will be processed. I have been dealing with Mandivuye who has constantly made empty promises and said that everything was finalised a while back already. Until recently, when she advised that she is waiting for "Steve" to finalize calculations which again, has been ongoing for some time. My calls and messages are now not being answered. Another colleague of mine who also had an injury after me, got paid within months after being assisted at Bellville's Department of Labour. This delay is extremely concerning as the Fund is meant to assist employees who are injured at work and depend on this support. I respectfully request that the Department of Employment and Labour urgently investigate my claim and provide feedback on the status and when payment will be processed. Claim number: 11650228 Please treat this matter as urgent as the delay since November 2024 is unacceptable.