Yonda S

****med by Scentora

I'm writing to complain about an order place three weeks ago and I am being messed around with. They don't have communication channels, their WhatsApp line does not get attended to. They've ****med out of a R900 for a perfume that is now out of stock and now I must choose another on a link that wants me to pay again. They are deliberately frustrating consumers so they can give up. Imagine collecting a million R900. This is really exhausting that ecoomerce businesses can get away with such. Scentora Hi there, We’re truly sorry for the delay with your order and want to assure you that we’re treating this matter with urgent priority. Unfortunately, the fragrance below has sold out unexpectedly, and is now delaying your delivery due to our stock being delayed by customs: 👉 Maison Crivelli Hibiscus Mahajád 100ml We completely understand how disappointing this is and sincerely apologize for the inconvenience caused. To avoid any further delay, we’d like to get your order dispatched as soon as possible. Please select any other designer fragrance from our store and let us know your preferred choice by clicking the WhatsApp chat icon at the bottom right corner of our website to speak directly with one of our agents. 🔗 https://scentora.co.za/collections/on-sale-80-off Once we receive your updated choice, we’ll prioritize your shipment immediately so your order can go out without further delay. We truly value your patience and understanding and want to make this right for you. Please note that there is nothing to pay in, simply contact our WhatsApp Support agent and update them with your replacement/s. Warm regards, Scentora 💬 P.S. Please do not reply to this email. Kindly reach us via the WhatsApp button on our website for immediate assistance. If you have any questions, reply to this email or contact us at support@scentora.co.za How do I replace my order when it expects me to pay.