Scentora
Claimed Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Scentora presents a deeply polarised customer experience. Satisfied customers praise fast delivery and responsive WhatsApp support, while a significant proportion of reviewers report receiving poor quality fragrances that do not match original products and disappear within minutes. Product authenticity concerns dominate negative feedback, with many customers alleging the perfumes are counterfeit. Communication breakdowns after purchase are a recurring frustration.
Top Strengths:
- •Customer Service & Support: Happy customers praise friendly, responsive WhatsApp agents who resolve issues quickly. Several reviewers highlight proactive communication and willingness to replace incorrect items. However, a large group reports being completely ignored post-purchase.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Fashion & Clothing
240h 38mReply Time
-44 NPSUnlikely
Replied to 21% of negative reviews
Reply time on negative reviews: 240 hours 38 min
TrustIndex
0
Ranking
#13
in Fashion & Clothing
Avg Reply
240h 38m
NPS Score
-44
Recommended: Unlikely
Replied to 21% of negative reviews
Reply time on negative reviews: 240 hours 38 min
Review Distribution
2.4|72 Reviews
May '25 - Apr '26
5(34.7%)
4(0%)
3(0%)
2(0%)
1(65.3%)
5(34.7%)
4(0%)
3(0%)
2(0%)
1(65.3%)
Recent reviews (72)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYS
Yonda S
1 reviews | Active since Jan 2020
16 Mar 2026, 09:17
****med by Scentora
I'm writing to complain about an order place three weeks ago and I am being messed around with. They don't have communication channels, their WhatsApp line does not get attended to. They've ****med out of a R900 for a perfume that is now out of stock and now I must choose another on a link that wants me to pay again. They are deliberately frustrating consumers so they can give up. Imagine collecting a million R900. This is really exhausting that ecoomerce businesses can get away with such. Scentora Hi there, We’re truly sorry for the delay with your order and want to assure you that we’re treating this matter with urgent priority. Unfortunately, the fragrance below has sold out unexpectedly, and is now delaying your delivery due to our stock being delayed by customs: 👉 Maison Crivelli Hibiscus Mahajád 100ml We completely understand how disappointing this is and sincerely apologize for the inconvenience caused. To avoid any further delay, we’d like to get your order dispatched as soon as possible. Please select any other designer fragrance from our store and let us know your preferred choice by clicking the WhatsApp chat icon at the bottom right corner of our website to speak directly with one of our agents. 🔗 https://scentora.co.za/collections/on-sale-80-off Once we receive your updated choice, we’ll prioritize your shipment immediately so your order can go out without further delay. We truly value your patience and understanding and want to make this right for you. Please note that there is nothing to pay in, simply contact our WhatsApp Support agent and update them with your replacement/s. Warm regards, Scentora 💬 P.S. Please do not reply to this email. Kindly reach us via the WhatsApp button on our website for immediate assistance. If you have any questions, reply to this email or contact us at support@scentora.co.za How do I replace my order when it expects me to pay.
Helpful (0)
|Replies (0)YS
Yonda S
1 reviews | Active since Jan 2020
16 Mar 2026, 09:17
****med by Scentora
I'm writing to complain about an order place three weeks ago and I am being messed around with. They don't have communication channels, their WhatsApp line does not get attended to. They've ****med out of a R900 for a perfume that is now out of stock and now I must choose another on a link that wants me to pay again. They are deliberately frustrating consumers so they can give up. Imagine collecting a million R900. This is really exhausting that ecoomerce businesses can get away with such. Scentora Hi there, We’re truly sorry for the delay with your order and want to assure you that we’re treating this matter with urgent priority. Unfortunately, the fragrance below has sold out unexpectedly, and is now delaying your delivery due to our stock being delayed by customs: 👉 Maison Crivelli Hibiscus Mahajád 100ml We completely understand how disappointing this is and sincerely apologize for the inconvenience caused. To avoid any further delay, we’d like to get your order dispatched as soon as possible. Please select any other designer fragrance from our store and let us know your preferred choice by clicking the WhatsApp chat icon at the bottom right corner of our website to speak directly with one of our agents. 🔗 https://scentora.co.za/collections/on-sale-80-off Once we receive your updated choice, we’ll prioritize your shipment immediately so your order can go out without further delay. We truly value your patience and understanding and want to make this right for you. Please note that there is nothing to pay in, simply contact our WhatsApp Support agent and update them with your replacement/s. Warm regards, Scentora 💬 P.S. Please do not reply to this email. Kindly reach us via the WhatsApp button on our website for immediate assistance. If you have any questions, reply to this email or contact us at support@scentora.co.za How do I replace my order when it expects me to pay.
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Replies (0)mM
mmapula M
1 reviews | Active since Jan 2020
2 Mar 2026, 09:21
Santora fragrance is a ****
The business is a ****, I've ordered 2 perfumes for R1500 and one for free, it's been 3 weeks without response on my followups, the email does not found. They don't respond their WhatsApp messages. All I need from Sentora fragrance is my refund. I don't need their fragrance anymore because they cannot be trusted. Please refund me and keep your perfumes.
Helpful (0)
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mmapula M
1 reviews | Active since Jan 2020
2 Mar 2026, 09:21
Santora fragrance is a ****
The business is a ****, I've ordered 2 perfumes for R1500 and one for free, it's been 3 weeks without response on my followups, the email does not found. They don't respond their WhatsApp messages. All I need from Sentora fragrance is my refund. I don't need their fragrance anymore because they cannot be trusted. Please refund me and keep your perfumes.
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Ayanda N
1 reviews | Active since Jan 2020
2 Feb 2026, 20:16
Scentora Sells **** Perfumes that smell awful!! Stay Away!! Infact Run!!!
They sale **** perfumes, not even smell alikes and make you wait for weeks before you receive the **** awful smelling perfumes. Run Away, as fast as you can, they even ignore all communication post the purchase. I don't even know how I fell for it, but please, I beg you, do not waisted your hard earned money on this ****.
Helpful (0)
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Ayanda N
1 reviews | Active since Jan 2020
2 Feb 2026, 20:16
Scentora Sells **** Perfumes that smell awful!! Stay Away!! Infact Run!!!
They sale **** perfumes, not even smell alikes and make you wait for weeks before you receive the **** awful smelling perfumes. Run Away, as fast as you can, they even ignore all communication post the purchase. I don't even know how I fell for it, but please, I beg you, do not waisted your hard earned money on this ****.
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Ssingh
1 reviews | Active since Jan 2020
30 Jan 2026, 17:09
I’m very happy with my purchase from scentora so far
I’m very happy with my purchase from scentora so far. The ordering process was smooth, delivery was quick, and well-presented. Everything feels premium and handled with care. Great experience up to now and I’m looking forward to enjoying the fragrances.
Helpful (0)
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Ssingh
1 reviews | Active since Jan 2020
30 Jan 2026, 17:09
I’m very happy with my purchase from scentora so far
I’m very happy with my purchase from scentora so far. The ordering process was smooth, delivery was quick, and well-presented. Everything feels premium and handled with care. Great experience up to now and I’m looking forward to enjoying the fragrances.
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gerhard H
1 reviews | Active since Jan 2020
19 Jan 2026, 12:14
****
Placed an online order for R1580. Received confirmation email from them for my order on 8 January 2026 with a note that the processing will be completed in 3-5 working days, and that I will then receive an email notification with my tracking number and tracking link. This should have been sent 5 days later which would have been 13 January 2016 and according to them Delivery via courier takes 2 working days thereafter, which would have been 15 January 2026. Today is 19 January 2026, I have not received any further notice from them, not my parcel, and they have ignored my two emails I have send and also no response on Whatsapp. Definitely not a place that I will order from again and to all potential clients of them, stay clear as they will de***** you!
Helpful (0)
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gerhard H
1 reviews | Active since Jan 2020
19 Jan 2026, 12:14
****
Placed an online order for R1580. Received confirmation email from them for my order on 8 January 2026 with a note that the processing will be completed in 3-5 working days, and that I will then receive an email notification with my tracking number and tracking link. This should have been sent 5 days later which would have been 13 January 2016 and according to them Delivery via courier takes 2 working days thereafter, which would have been 15 January 2026. Today is 19 January 2026, I have not received any further notice from them, not my parcel, and they have ignored my two emails I have send and also no response on Whatsapp. Definitely not a place that I will order from again and to all potential clients of them, stay clear as they will de***** you!
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Lauren E
1 reviews | Active since Jan 2020
11 Jan 2026, 11:01
Beware! This is not an honest business.
I purchased several perfumes during Scentora’s Black Friday promotion after the website stated that the products were original branded perfumes, sold as parallel imports and packaged in original sealed boxes with only possible minor cosmetic imperfections. Unfortunately, what I received was completely inconsistent with those claims. From the moment the boxes were opened, there was a strong plastic/chemical smell that is not present with authentic designer fragrances. The issues with the individual products were serious: • Diesel Aftershave: The scent was overwhelmingly like black pepper and nothing like the original fragrance. The bottle was damaged, the side label appeared melted and glued on, and the lid engraving was blurry and incorrect. • Alien Perfume: Smelled strongly soapy and nothing like the genuine scent. The gold section of the lid was loose, which should not happen on an authentic bottle. • Valentino Perfume: The lid colour was completely wrong compared to the original product. • YSL Perfume: The liquid was orange-pink instead of the correct pink colour, the packaging smelled terrible, and the QR codes on the box did not work. None of the fragrances lasted longer than about 30 minutes, which is far below what you would expect from genuine designer perfumes. I also found the website’s “recent purchaser” pop-ups extremely concerning. The same names repeatedly appear at different times, creating what seems to be a false impression of high sales activity. This feels misleading and damages trust even further. Overall, the products I received do not match how they are described on the website in terms of scent, packaging quality, bottle design, or authenticity. Based on my experience, I would strongly caution others before purchasing.
Helpful (0)
|Replies (0)LE
Lauren E
1 reviews | Active since Jan 2020
11 Jan 2026, 11:01
Beware! This is not an honest business.
I purchased several perfumes during Scentora’s Black Friday promotion after the website stated that the products were original branded perfumes, sold as parallel imports and packaged in original sealed boxes with only possible minor cosmetic imperfections. Unfortunately, what I received was completely inconsistent with those claims. From the moment the boxes were opened, there was a strong plastic/chemical smell that is not present with authentic designer fragrances. The issues with the individual products were serious: • Diesel Aftershave: The scent was overwhelmingly like black pepper and nothing like the original fragrance. The bottle was damaged, the side label appeared melted and glued on, and the lid engraving was blurry and incorrect. • Alien Perfume: Smelled strongly soapy and nothing like the genuine scent. The gold section of the lid was loose, which should not happen on an authentic bottle. • Valentino Perfume: The lid colour was completely wrong compared to the original product. • YSL Perfume: The liquid was orange-pink instead of the correct pink colour, the packaging smelled terrible, and the QR codes on the box did not work. None of the fragrances lasted longer than about 30 minutes, which is far below what you would expect from genuine designer perfumes. I also found the website’s “recent purchaser” pop-ups extremely concerning. The same names repeatedly appear at different times, creating what seems to be a false impression of high sales activity. This feels misleading and damages trust even further. Overall, the products I received do not match how they are described on the website in terms of scent, packaging quality, bottle design, or authenticity. Based on my experience, I would strongly caution others before purchasing.
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