AMANDA M

Worst service received from Itumeleng

My husband bought 2 Oppo Reno 15 Pro phones @ Cell C in highveld mall. There was a promotion when you buy the 15 Pro you would receive another small phone free. Upon signing the contract he was advised that the extra phones were on back order and he would be contacted once the phones were delivered to the store. He waited for 2 weeks but no call. He decided to go today to check and was told by Itumeleng who is the area manager at Oppo that the phones are out of stock and we will not be getting them anymore and there is nothing he can do. He was very rude and had a "I don't care attitude". I cannot believe that a "whole manager" can be that careless when it comes to their customers. My husband and I always buy our phones from Oppo. These are our 3rd Oppo phones and after this treatment from Itumeleng we are even considering returning the phones, cancelling the contract and buying different brands. We are very disappointed because we are loyal to the brand however we have realised that Oppo does not value their clients. We feel ****med by Oppo for advertising false information just to make sales.