Pieter V

Unacceptable customer service

My wife bought a thermostat for our smeg oven from Lategans & van Biljoens. We received my parcel and upon opening the parcel the item was broken. They now say that it is not their problem and that we need to sort it out with the courier company. Firstly, their packaging was up to ****, a piece of a box just cut off and taped with selotape. Not even properly packaged. This is unnacceptable. And they now refuse to assist me.