LA
Lategan And Van Biljoens Appliance Spares
Claimed Business
LA
Lategan And Van Biljoens Appliance Spares
Claimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
2.8|5 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(25%)
1(50%)
5(25%)
4(0%)
3(0%)
2(25%)
1(50%)
Frequently Asked Questions About Lategan And Van Biljoens Appliance Spares
Lategan And Van Biljoens Appliance Spares has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Lategan And Van Biljoens Appliance Spares across 84 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePV
Pieter V
1 reviews | Active since Jan 2020
17 Mar 2026, 07:26
Unacceptable customer service
My wife bought a thermostat for our smeg oven from Lategans & van Biljoens. We received my parcel and upon opening the parcel the item was broken. They now say that it is not their problem and that we need to sort it out with the courier company. Firstly, their packaging was up to ****, a piece of a box just cut off and taped with selotape. Not even properly packaged. This is unnacceptable. And they now refuse to assist me.
Helpful (0)
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Pieter V
1 reviews | Active since Jan 2020
17 Mar 2026, 07:26
Unacceptable customer service
My wife bought a thermostat for our smeg oven from Lategans & van Biljoens. We received my parcel and upon opening the parcel the item was broken. They now say that it is not their problem and that we need to sort it out with the courier company. Firstly, their packaging was up to ****, a piece of a box just cut off and taped with selotape. Not even properly packaged. This is unnacceptable. And they now refuse to assist me.
0
Replies (0)MN
Melanie N
1 reviews | Active since Jan 2020
17 Mar 2026, 07:20
Not willing to assist when sending clients a broken item.
I bought a thermostat for my smeg oven from Lategans & van Biljoens. I received my parcel and upon opening the parcel the item was broken. They now say that it is not their problem and that I need to sort it out with the courier company. Firstly, their packaging was up to ****, a piece of a box just cut off and taped with selotape. Not even properly packaged. This is unnacceptable. And they now refuse to assist me.
Helpful (0)
|Replies (0)MN
Melanie N
1 reviews | Active since Jan 2020
17 Mar 2026, 07:20
Not willing to assist when sending clients a broken item.
I bought a thermostat for my smeg oven from Lategans & van Biljoens. I received my parcel and upon opening the parcel the item was broken. They now say that it is not their problem and that I need to sort it out with the courier company. Firstly, their packaging was up to ****, a piece of a box just cut off and taped with selotape. Not even properly packaged. This is unnacceptable. And they now refuse to assist me.
0
Replies (0)HJvV
Henry Jansen van Vuuren
1 reviews | Active since Jan 2020
12 Dec 2025, 12:01
Good service parts department but lack of good service in admin side
I want to rate 5 stars because of Tertius in the part department, best service fast service and always friendly. Unfortunately I have had a problem with a compressor bought there which I sent back after buying new one for customer. Service was great from Tertius sent me a refund form to fill in after having the compressor tested. Which he sent to admin to sort out refund. Had to phone admin just to find out payment has not been done and they will do it this afternoon which means I will only have payment next week Monday or Tuesday. After there was said payment was done on Tuesday.
Helpful (0)
|Replies (0)HJvV
Henry Jansen van Vuuren
1 reviews | Active since Jan 2020
12 Dec 2025, 12:01
Good service parts department but lack of good service in admin side
I want to rate 5 stars because of Tertius in the part department, best service fast service and always friendly. Unfortunately I have had a problem with a compressor bought there which I sent back after buying new one for customer. Service was great from Tertius sent me a refund form to fill in after having the compressor tested. Which he sent to admin to sort out refund. Had to phone admin just to find out payment has not been done and they will do it this afternoon which means I will only have payment next week Monday or Tuesday. After there was said payment was done on Tuesday.
0
Replies (0)PK
Paul K
1 reviews | Active since Jan 2020
9 Jul 2025, 22:19
Great service from Lategan and Van Biljoens: Air-Conditioner.
I have once again purchased a Carrier Air conditioner from this excellent appliance store in Gezina. What a pleasure to deal with Jacques Theyse and his team, including the sales and front office team. I specifically want to single Jacques and Chrissie out for excellent service. I enquired about the purchase and the quote was in my inbox in hours. The price for this quality, including professional installation, was excellent. The feedback and follow-up throughout were outstanding, and I really wish to recommend them for any consumer considering acquiring air conditioners. They have quality and reliable air conditioners, with great service.
Helpful (0)
|Replies (0)PK
Paul K
1 reviews | Active since Jan 2020
9 Jul 2025, 22:19
Great service from Lategan and Van Biljoens: Air-Conditioner.
I have once again purchased a Carrier Air conditioner from this excellent appliance store in Gezina. What a pleasure to deal with Jacques Theyse and his team, including the sales and front office team. I specifically want to single Jacques and Chrissie out for excellent service. I enquired about the purchase and the quote was in my inbox in hours. The price for this quality, including professional installation, was excellent. The feedback and follow-up throughout were outstanding, and I really wish to recommend them for any consumer considering acquiring air conditioners. They have quality and reliable air conditioners, with great service.
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Replies (0)JH
Johann H
1 reviews | Active since Jan 2020
28 May 2025, 08:26
Good service
Very fast delivery. Ordered on Saturday afternoon and received parcel on Tuesday morning...150 km away. Thanks also for assisting me as I ordered wrong item. Will have it returned as arranged with Ranoo
Helpful (0)
|Replies (0)ST
Sonia Thomas-Mentz
1 reviews | Active since Jan 2020
4 Dec 2024, 11:56
********* sales practice
Purchased an electric hob, returned with box unopened as my tenant purchased a gas hob, and they charged me a handling fee of 20 percent which seems ridiculously high if not *******.
Helpful (0)
|Replies (0)ST
Sonia Thomas-Mentz
1 reviews | Active since Jan 2020
4 Dec 2024, 11:56
********* sales practice
Purchased an electric hob, returned with box unopened as my tenant purchased a gas hob, and they charged me a handling fee of 20 percent which seems ridiculously high if not *******.
0
Replies (0)FH
Fraser H
1 reviews | Active since Jan 2020
27 Nov 2024, 10:48
Art of service delivery
Shout out to Tertius Venter, he is most definitely an asset to the company, being part of the value chain with excellent service delivery to me he exceeded all expectations and the best to explain it is he most definitely understand what is customer retention and that alone is exceeding the art of service delivery. Considering the fact that the purchase only amounted to R70.00 only and that makes you think!!!!!! Well done to him and the company
Helpful (0)
|Replies (0)FH
Fraser H
1 reviews | Active since Jan 2020
27 Nov 2024, 10:48
Art of service delivery
Shout out to Tertius Venter, he is most definitely an asset to the company, being part of the value chain with excellent service delivery to me he exceeded all expectations and the best to explain it is he most definitely understand what is customer retention and that alone is exceeding the art of service delivery. Considering the fact that the purchase only amounted to R70.00 only and that makes you think!!!!!! Well done to him and the company
0
Replies (0)RG
Raymond G
1 reviews | Active since Jan 2020
14 Sept 2024, 06:12
Delivery issue
My experience in ordering a spare part from you was great… until your courier service got involved. I would have given you a 5 star rating was it not for the poor service from fast way courier. My parcel was sent all over the country and is still not with me after spending over an hour on the phone with your expensive courier… I suggest that you use courier guy in future… Also have s look at reviews for Fast Way… they are the worst!!
Helpful (0)
|Replies (0)RG
Raymond G
1 reviews | Active since Jan 2020
14 Sept 2024, 06:12
Delivery issue
My experience in ordering a spare part from you was great… until your courier service got involved. I would have given you a 5 star rating was it not for the poor service from fast way courier. My parcel was sent all over the country and is still not with me after spending over an hour on the phone with your expensive courier… I suggest that you use courier guy in future… Also have s look at reviews for Fast Way… they are the worst!!
0
Replies (0)