Lategan And Van Biljoens Appliance Spares
Claimed Business
|1.3|3 Reviews (last 12 months)|This business does not respond to reviews
Lategan And Van Biljoens Appliance Spares
Claimed Business
|1.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePV
Pieter V
1 reviews | Active since Mar 2026
17 Mar 2026, 09:26
Unacceptable customer service
My wife bought a thermostat for our smeg oven from Lategans & van Biljoens. We received my parcel and upon opening the parcel the item was broken. They now say that it is not their problem and that we need to sort it out with the courier company. Firstly, their packaging was up to ****, a piece of a box just cut off and taped with selotape. Not even properly packaged. This is unnacceptable. And they now refuse to assist me.
Helpful (0)
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Pieter V
1 reviews | Active since Mar 2026
17 Mar 2026, 09:26
Unacceptable customer service
My wife bought a thermostat for our smeg oven from Lategans & van Biljoens. We received my parcel and upon opening the parcel the item was broken. They now say that it is not their problem and that we need to sort it out with the courier company. Firstly, their packaging was up to ****, a piece of a box just cut off and taped with selotape. Not even properly packaged. This is unnacceptable. And they now refuse to assist me.
0
Replies (0)MN
Melanie N
1 reviews | Active since Dec 2014
17 Mar 2026, 09:20
Not willing to assist when sending clients a broken item.
I bought a thermostat for my smeg oven from Lategans & van Biljoens. I received my parcel and upon opening the parcel the item was broken. They now say that it is not their problem and that I need to sort it out with the courier company. Firstly, their packaging was up to ****, a piece of a box just cut off and taped with selotape. Not even properly packaged. This is unnacceptable. And they now refuse to assist me.
Helpful (0)
|Replies (0)MN
Melanie N
1 reviews | Active since Dec 2014
17 Mar 2026, 09:20
Not willing to assist when sending clients a broken item.
I bought a thermostat for my smeg oven from Lategans & van Biljoens. I received my parcel and upon opening the parcel the item was broken. They now say that it is not their problem and that I need to sort it out with the courier company. Firstly, their packaging was up to ****, a piece of a box just cut off and taped with selotape. Not even properly packaged. This is unnacceptable. And they now refuse to assist me.
0
Replies (0)HJvV
Henry Jansen van Vuuren
1 reviews | Active since Oct 2025
12 Dec 2025, 14:01
Good service parts department but lack of good service in admin side
I want to rate 5 stars because of Tertius in the part department, best service fast service and always friendly. Unfortunately I have had a problem with a compressor bought there which I sent back after buying new one for customer. Service was great from Tertius sent me a refund form to fill in after having the compressor tested. Which he sent to admin to sort out refund. Had to phone admin just to find out payment has not been done and they will do it this afternoon which means I will only have payment next week Monday or Tuesday. After there was said payment was done on Tuesday.
Helpful (0)
|Replies (0)HJvV
Henry Jansen van Vuuren
1 reviews | Active since Oct 2025
12 Dec 2025, 14:01
Good service parts department but lack of good service in admin side
I want to rate 5 stars because of Tertius in the part department, best service fast service and always friendly. Unfortunately I have had a problem with a compressor bought there which I sent back after buying new one for customer. Service was great from Tertius sent me a refund form to fill in after having the compressor tested. Which he sent to admin to sort out refund. Had to phone admin just to find out payment has not been done and they will do it this afternoon which means I will only have payment next week Monday or Tuesday. After there was said payment was done on Tuesday.
0
Replies (0)