MN
Melanie N
Active since Dec 2014
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Not willing to assist when sending clients a broken item.
I bought a thermostat for my smeg oven from Lategans & van Biljoens. I received my parcel and upon opening the parcel the item was broken. They now say that it is not their problem and that I need to sort it out with the courier company. Firstly, their packaging was up to ****, a piece of a box just cut off and taped with selotape. Not even properly packaged. This is unnacceptable. And they now refuse to assist me.
0 replies
2 months ago
Disappointed in the customer service.
I placed an online order on 24 January. On Wednesday, 28 January, I was informed that the order had not yet been dispatched. As I required the items by Thursday, 29 January at the latest, I decided to cancel the order. On 28 January, I received an email from Zakiera Mahatey confirming that the order had been cancelled and that a refund would be processed, with a confirmation email to follow once completed. On Friday, 30 January, I phoned to follow up as I had not received any refund confirmation. I was informed that I should not be concerned, as refunds can take up to 5 working days to process. By Wednesday, 4 February (day 5), I followed up again. I was informed that the refund had allegedly been processed, and the agent could not understand why I had not yet received the payment. I was told she would confirm the exact processing date and call me back. No call back was received. When I attempted to phone again later that day, the number was no longer in service. I then contacted Pick n Pay Customer Care, where I was informed that the order number I provided does not exist. I was told this would be investigated and that I would receive a call back — which again did not happen. I later received an email stating that the order number supp**** does not seem to exist. On 5 February, after another call and a 15-minute wait, I was informed that Pick n Pay Clothing is unable to process the refund back into my bank account (which was my original method of payment), and that I would need to go to the store from which the items were ordered to obtain the refund. Despite repeatedly explaining that I do not live in a town with a Pick n Pay Clothing store — which is the reason the order was placed online — the agent continued to insist that I go to the store. I ended the call and phoned again shortly thereafter to confirm this process. During this call, I was advised that refunds can take up to 5 working days to reflect in my bank account and that the matter would be escalated, as we were already on day 6. At this point, I find the situation unacceptable. I do not believe it is reasonable to have to repeatedly follow up, receive conflicting information, or be instructed to travel to a store that is not accessible to me in order to receive a refund for a cancelled online order. I am deeply disappointed with the service received
53 replies
17 months ago
Terrible Service
My husband saw a drone on your website, he ordered and paid (R16 999.00) for the drone on 13 November 2024 before 08:00 am. I phoned this morning 14 November to find out why the tracking still says "processing" I was informed that the funds have been received and we shall receive our confirmation that the parcel has been dispatched for delivery shortly. I then phoned again around lunch time to find out if the parcel has been dispatched, the consultant informed me that the parcel will be delivered before Thursday 21 November. Half an hour later I received an email that the product is out of stock. This is ridiculous and unacceptable. This was not a cheap item and your website indicated that stock was available. Now I need to wait 7-10 working days for the funds to reflect in my account again and therefor we are losing ALL CHANCES of finding another one in stock. I expect my funds back as soon as possible as this is YOUR MISTAKE.
0 replies
43 months ago
Rude staff
My baby uses Novalac AC, this product is not kept in stock at Clicks Caledon. A few weeks ago my husband went to the store and asked them to please order the formula that we use. we received a phone call a few days later confirming that they received some of the formula. I then phoned clicks again a few weeks later and asked them to order new stock as we have used all the stock that they ordered. They informed me telephonically that they will attend to my request and revert to me. I received no further communication, so i went to the store and asked them if they have managed to order the formula as requested earlier. I was informed by a very rude lady that I can't just come into the store and ask them to order something for me as that is not how the process worked. i then informed her that we did already order in the past and that i just want to re order the same formula. she kept saying that i am in no position to come into the store and ask them to order something for me. I now have to go to Herm**** to buy my baby the formula that she needs as the staff of Clicks Caledon does not want to assist me in ordering the formula that i need.
0 replies
43 months ago
Confirming that you have my funds but cancelling my booking because of no proof of payment
We travelled from Limpopo to Colesberg, My Inlaws booked a place through lekkeslaap and made it an immediate payment to the account number provided but did not send a proof of payment, After being in the car with my 7month old baby for 11 hours and phoning to confirm the address of the the place we booked i heard that we do not have a booking. I was contacted by Lekkeslaap who informed me that they received my funds but no proof of payment so my booking was cancelled. How on earth can you confirm that you have my funds but still continue to cancel my booking as there is no proof of payment. Your service is ridiculous.
133 replies
100 months ago
Bad customer Service
On 8 January 2018, I handed my phone in at Vodacom Shop Lifestyle Centre, Tzaneen for repairs, they then sent my phone to Vodacom Repair Polokwane. I received my quote from Vodacom Repair Polokwane on 10 January 2018. I submitted this quote to my insurance and informed Vodacom Repair Polokwane that I am still waiting for a response from my insurance. Vodacom Polokwane then sent my phone back to Tzaneen on 12 January 2018. I received my phone back from Vodacom Tzaneen on 16 January 2018. On 18 January 2018 I travelled to Polokwane to book my phone in personally at Vodacom Repair Polokwane. I paid the quote in cash the same day. I received my message stating that the phone was received and that it will be approximately 5 - 7 days. Today on 25 January 2018 I phoned Vodacom Shop Polokwane to find out about my phone. I was informed that the phone is at the Advanced Repair Centre . I contacted them and was informed that Vodacom Shop Polokwane has not yet informed them that the quote was accepted and paid in store on 18 January 2018. I then had to phone Vodacom Shop Polokwane yet again and a Mr. Malefo informed me that they only informed the Advance Repair Centre today ( a week after I paid cash in store) that the quote was accepted and paid. I think this is unacceptable as I have already been without a phone for more than 2 weeks.
210 replies
Review Distribution
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2 Star
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1 Star
6 (100%)