Khethiwe V

Bad service

My mom was involved in a fatal car accident and past away 2021/12/24. Her car was insured by Hollard motor car finance. My problems started when the insurance had to inspect and right off the car they told me i need letter of authority before they can attend to the claim which was delayed due to postmortem report that was delayed from the hospital.We then received the letter of Authority now the insurance refuse to help or even send insurance certificate as the claim the account was closed knowing very well we did communicate to them account holder past away. We have been calling several time sometimes our call get cut off when they need to get the account holder certificates.We even tried to go to branches but we are told the work from home.My issue now is ABSA demanding the outstanding amount of the vehicle account and Hollard is not willing to pay. i am hurt with treatment my mom ensure that she paid hr premiums and i am facing this treatment from this company.