Alessandro M

Predatory Tactics and CPA Violations by Phumelele Nkatula and Sindile Dgwanisi

Predatory Tactics and CPA Violations by Phumelele Nkatula and Sindile Dgwanisi: I am writing this to warn consumers about the dishonest and predatory tactics used by management at Cash Crusaders Market Square, Maclean St Shop 7B & 7C, Qonce, 5601.My experience was a calculated ambush designed to bypass my rights under the Consumer Protection Act (CPA). The issues started in November when I tried to exercise my right to choose a replacement for a defective device. The manager, Sindile Dgwanisi, tried to block me by claiming 'store policy' doesn't allow the consumer to choose—a blatant lie and a violation of Section 56 of the CPA, which overrides any internal store policy. After involving the CGSO, I returned to the store for my replacement, only to be subjected to a 'bait and switch' trap: Sindile Dgwanisi encouraged me to transfer my data and wipe my old phone. Once my original device was erased and my data was on the replacement, Sindile 'disappeared' and Phumelele Nkatula stepped in. Phumelele Nkatula then refused to release the replacement phone unless I paid an unauthorized 'price difference.' He effectively held my personal data and banking apps hostage, knowing I needed the phone for work and my Capitec app. He even tried to bully me into a refund I didn't want just to get rid of the problem as he refused to let me walk out with my defective device I bought from them on 21October (which is now erased of all the data). I was forced to pay under extreme duress just to retrieve my property. This branch, specifically under Phumelele Nkatula, uses high-pressure tactics to exploit customers. I am notifying the NCC and CGSO that this settlement was obtained through coercion and bad faith. Avoid this branch in King William's Town at all costs.