J G

IGlide- useless

Very poor after sales service- an absolute joke. I sent a hoverboard for repairs and had to ask for weeks why I did not receive updates. (Sent in Jan, feedback received Feb.) Apparently there was a 'problem' with the e-mail, but I don't believe it. Irrespective- taking the delay into account, they were apologetic but would not proceed with the repair as a sign of good faith until I had paid. (By this time, I was waiting 8 to 10 weeks.) I paid for the repairs at the end of Feb- and middle of March- I am still waiting for the unit to be returned to me. The WhatsApp line is useless, and just keeps apologising, while the office that repairs doesn't reply to mails. I have to ask the WhatsApp line to get hold of the repair centre, because they do not have a phone. I had to ask again today for help, and by the end of March it would have taken nearly 12 weeks for the hoverboard to be shipped, repaired and returned to me. They clearly don't prioritise after-sales service and communication is seriously s**t.