Hannetjie L

Smash and Grab

I made a booking at PG Glass Wonderboom to have Smash and Grab app**** to a new vehicle. On arrival I was told that they cannot find the booking. I was sent home. I phoned the 012 548 4012 (Head Quarters) and was informed that there is a booking, and it is visible on the system. I went back. I was not received well, and the work was done with resentment. I received the vehicle back with the water marks on the inside of the door, water marks running from the window down. They did not even bother to wipe it clean or dry the watermarks. The current problem is that the tint that was app**** has bubbles in it. The back passenger windows (left and right) have the LLUMAR sign clearly visible in the middle of the window. Repeated 3 times across the window. I tried to book an appointment to get it fixed without any luck. I have phoned the Head Quarters (5 times) and explained my problem; I was put on hold at one stage for more than 30 mins without any luck. I have phoned the 0860 030303 number and was told that they will revert back to me without any luck. I have phoned 0878308123 not answered. I have sent an e-mail to Contact-us@pg.co.za, received automated response ID ##609119## but nothing further. I would like to have the Smash and Grab replaced or my money back. This is very poorly done, and the customer service is not the best. I paid cash for a job that is definitely not on standard. I waited 3 days for my Invoice.