Sello M

Complaint: Poor service from HiFi Corporation Soshanguve

ACER LAPTOP: HF Acer - 20260209- 5262 Horrible assessment by the supplier and HiFi Corporation is unable to hold Acer Africa accountable. I am quoted R6K for the repair for white powder inside the laptop which can't be proven as customer negligence. The laptop was purchased at HiFi Corporation Wonderpark as a display unit last year. There's no physical damage, no liquid spills so how did the technician determine this as customer negligence. HiFi must take responsibility and replace the laptop and stop this nonsense quotation from Acer which they can't even provide a full detailed report. I deserve to have the full assessment report proving my negligence. Failure to that I want a replacement unit before the end of the week as this has taking too long. I know how the repair process work as I am on retail too, suppliers always takes advantage of customers thinking that were clueless with technicalities especially on gadgets like laptops. Therefore I am not willing to take any nonsense on this repair but a fair customer service with HiFi Corporation as I purchased the laptop in good faith. Contact details: Sello Mashabela 067 915 1209.