Yoz T

******* Harassment, Workplace Threats, and POPIA Breach – Wynberg Branch

I am absolutely appalled by the predatory and unprofessional debt collection tactics used by the Lewis Wynberg branch. Despite my efforts to act as a responsible consumer by contacting their Head Office to make a formal payment arrangement (for which I was given a reference number), the branch management chose to ignore company protocol in favor of ************. The branch manager and agents have: 1. Violated my privacy (POPIA Breach): They contacted my mother, who was listed only as a reference, not an alternative contact. 2. Threatened my livelihood: The manager threatened to arrive at my place of work by 12:00 PM to "collect goods" if payment wasn't made immediately, despite me asking for a 4:00 PM extension to secure funds. 3. Used ************: The agents were rude, dismissive of my Head Office arrangement, and used "threatening words" to cause me severe stress, anxiety, and fear. 4. Contradictory Information: I was told by Head Office I was protected, only for the branch manager to claim he is the "only one" authorized to make arrangements. While I understand my duty to pay my debt—which I have now done under extreme duress—I will not tolerate being bul****, harassed at work, or having my family contacted *******ly. I have screenshots of the unprofessional WhatsApp messages and will be escalating this matter to the National Credit Regulator (NCR) and the Council for Debt Collectors for the blatant breach of debt collection ethics and privacy laws. Lewis Group, your Wynberg management is a liability to your reputation.