Trevor

I purchased a smart TV at their shelly beach branch and was very happy with a purchase until one day the TV just displayed " WELCOME TO WHALE TV" I went to the shop to explain my TV is stuck on 1 screen and will not respond to any controls, they advise

I purchased a smart TV at their shelly beach branch and was very happy with a purchase until one day the TV just displayed " WELCOME TO WHALE TV" I went to the shop to explain my TV is stuck on 1 screen and will not respond to any controls, they advise to bring the TV they will have a look at it. They book the TV In and came to me to say it needs a software upgrade. I have to pay for this as the TV was purchased 14 months ago and the warranty is only 12 months. TV was purchased new. I explained this makes no sense to as this "whale TV feature appears to be built into the TV it's not damaged anywhere and it comes on. How am I expected to pay foe software upgrades a year later after purchasing the TV. Also wat guarantees do I have that a few months later it won't ask for the same software to be upgraded.