Jade D

Dis-Chem False Advertising

False Advertising and Misleading Benefits Dis-Chem Insurance I am writing to formally lodge a complaint regarding my experience with Dis-Chem Insurance after signing up in January. At the time of joining, I re**** on both the advertised benefits and direct confirmation from Dis-Chem representatives that my chronic medication would be covered, along with psychiatric consultations, and that I would not face excessive out-of-pocket expenses. Based on these assurances, I proceeded with the policy in good faith. However, the process that followed was both unclear and frustrating. It took approximately three weeks for Dis-Chem to properly explain how to access and secure these benefits. This delay already raised concerns about the transparency and efficiency of the service. In February, I was then presented with a significantly higher-than-expected bill. I was later advised that this was due to a “levy,” which had not been properly explained or disclosed upfront. This additional charge drastically increased my costs to the point where the total amount was comparable to that of a comprehensive medical aid—despite not receiving the level of cover I was led to expect. As a result, I found myself in a position where I could not afford to obtain all of my prescribed medication. This is not only unacceptable but also potentially harmful, given the importance of consistent access to chronic and psychiatric treatment. To make matters worse, when I contacted Dis-Chem to cancel my policy, I was informed that I would be required to pay a cancellation fee—something that was never clearly communicated at sign-up. When I requested to escalate the matter and speak to a supervisor, the agent I dealt with was extremely rude and dismissive, essentially conveying a “too bad, so sad” attitude, which is completely unprofessional and unacceptable. I believe this constitutes false advertising and misleading, underhanded marketing practices. I was effectively persuaded to take out a policy under false pretenses, which has had real financial and personal consequences. I request that this matter be urgently addressed, including: - A full explanation of the discrepancies between what was advertised and what is actually covered - A review of my policy, billing, and the undisclosed levy - Clarification regarding the cancellation fee and why it was not disclosed upfront - Appropriate remediation for the financial impact I have incurred This experience has been extremely disappointing and has undermined my trust in Dis-Chem Insurance. I look forward to your prompt response. Sincerely, Jade Diamond