Neliswa M

DSTV RUNNING A ****!!!

I am super disappointed by dstv, i have been making numerous number of calls to them with getting no help. Apparently according to them someone upgraded my dstv package to premium and i am owing them R1500 when i am asking them, who upgraded the package the urgent said they don't know they are going to check and give me a call back. I called them to follow up on the matter the urgent said she is going to get the urgent that was helping me to call me back. up until today nobody has contacted me. I feel like this is an inside **** dstv is running upgrading our dstv packages and making us pay for something we don't even know. The urgent said it was upgraded through my dstv app mind you I DO NOT EVEN HAVE A DSTV APP!!!!! .and than she said mabye via WhatsApp i checked my WhatsApp never upgraded ANYTHING!. The urgent said if i want them to open my dstv i must pay them R486 if am not mistaken of which i am not prepared to pay because i never upgraded anything from the start. I feel like dstv is ****ming us i am not happy to be their customer anymore i am even thinking of disconnecting the whole thing because i can't leave like this. It been 4 days they dstv is closed but i payed on the 4th of march . I been on the lower package for mabye about 2years now. Even of i decide to upgrade i would go from paying R150 a month to paying R1500 ???? Have i won lottery?? This dstv is used by my my grandmother at home who is a pensioner and my 6 year old brother who only watches cartoons the is no need for the upgrade because they don't watch a lot of channels. And this is the package i can afford for them. It been 4 days they dstv is blocked they can't watch anything is this fair to them?? I am disappointed by the service and how you'all are treating your customers.