Claudine V

Horrible After Sales Service

We bought a microwave in 2023 worth R2500 from Makro Riversands. Not even a year later the microwave switched off and would not switch on. Took it too Makro and stated that we are having a baby soon and we don't need issues with this, can they kindly see if it can be replaced. But they repaired and we received it back. 2 Months after that, the same issues occurred, took it back in and stated again please replace the unit, but just repaired it. 4 months later exact same issue occurred, we then had a month old baby and a microwave was essential at this point. We took it back to Makro and said PLEASE REPLACE! I sent Samsung mails, tried to get hold of Samsung myself without any luck. We received the microwave back "repaired". In December 2025 the same issue occurred, took it to Makro (now the 4th time) and said we want a new unit that this is ridiculous, its an expensive unit and we have only but had issues with it, Makro then stated that Samsung normally replaces the unit when it has come back 4 or more times. Makro sent the microwave to Samsung. Samsung contacted me and advised that now that my warranty is up they are not willing to replace and that my repair is worth R1800. Of course this is the feedback i was expecting, drag out the repair process so that by the time the warranty is done you simply pull up your shoulders and say oh well. This is unacceptable, R1800 repair on a microwave worth R2500??? Oh, and best of all is the technician stated that it is a microwave and that is about the lifespan of a microwave so it is what it is. Absolute joke if you ask me. I have a R700 cheap microwave at the office that's been going for 4 years now without 1 issue. So Bottom line, Samsung promotes itself as a good brand, you pay the higher fee. but as soon as something goes wrong they don't care, wait out my warranty period (with how many complaints in the warranty period with NO FEEDBACK) and then simply just say they are unwilling to assist. Really disappointed with this service and no-care attitude and will for sure never buy a Samsung again. We asked for our microwave back, unrepaired, as we will get the microwave either repaired somewhere or purchase a different brand, but now have to pay a fee to get my piece of **** back.