Elmer Banks-Baird

Very bad experience

I app**** online for a TFG account with Sterns as I planned to purchase something and if you open a account the company offers you a R500 voucher. Just after my application I received a message that the account has been approved and I must collect the card at a Sterns store close to me, however did not state any limit. I the called in the next morning just to check the limit that was approved and the lady I spoke to said R10800 as I also did not want to go to the store if it was not worth while. I also received a R500 per sms which I could redeem at the store. When I got to the store the sales rep checked and said the account is declined. She called in to understand why as I showed the messages. They can still not tell me how this happend. Time wasted, very bad experience and will never shop at one of this institution shops again