Ofentše Maleka

The worse experience ever

This has been, without exaggeration, the worst dealership experience I’ve ever had. I was initially excited to get parts fitted to my vehicle, but that excitement quickly turned into frustration and regret. First, I purchased a left-side mirror along with accessories and paid for labour, only to be sold the wrong mirror entirely. It was the wrong model and even the wrong color. Fine, mistakes happen. I returned it and gave them the benefit of the doubt. They then reordered what they claimed was the correct part using my VIN number. When it finally arrived, I went back to the dealership expecting a smooth fitting process, only to be told they don’t actually do the fitting themselves. Instead, I was sent elsewhere. When I got there, I was told they didn’t even have time to assist me. I then went somewhere else, thinking finally they are going to get the fitting done only to discover that they had ALSO supp**** the wrong spoiler. At this point, it’s beyond a simple mistake. This is a complete lack of attention to detail, poor coordination, and a total disregard for the customer’s time and experience. The most concerning part? They insist all parts were ordered using my VIN number, which makes these repeated errors even more unacceptable. I’ve wasted time, energy, and money dealing with issues that should never have happened in the first place. I would strongly advise others to think twice before using this dealership