Johnathan J

SARS CALL CENTER WI

Good i am writing after a very very frustrating experience with the SARS call center. This stems from my calls being terminated on two occasions. Words like "you tell me who the manager is then" was said to me. This happened on 2 occasions. Why do your advisors not place a client hold but rather it being just dead silence. Please call me asap to ensure that i be assisted. With 387 clients holding and when you finally get through this is the service you are given? Terrible! Sies! I requested to speak to a manger. She tells me they in a meeting. No call back option offered. No can i take down you details none of that. She waits for exactly 16:30(i was watching the time because i had a feeling she did not really ask for a manager nothing) she comes back at 16:31 exactly and states the manager is not there. Why was i placed on hold for 20 minutes. Will my airtime be remunerated as i have now spent over an hour and a half of calls with advisors who either do not know how to assist or who to ask for assistance. I am fed up and i am hoping someone can help me as this matter remains unresolved. I will call back in tomorrow and continue to post. Advisor name Nomsa and Moglasti both terminated the call in my ear and was very very sarcastic and rude. I can be rude too however, your IVR said not too. Lol.