Claudette D

Contract up grade

Good evening all My dad was due for an upgrade on his telkom contract He went to telkom at the Glen they have confirmed that yes indeed the number is due for an upgrade . He wanted an IPhone ,the manager at the Glen telkom advised my dad to go to the Istore advise them that he is due for an upgrade on this specific number and they will upgrade the phone. He did as instructed, at the Istore the lady assisting advised that they picked up an error they escalate to Telkom and telkom will resolve the issue Its now 2 weeks later almost and the issue is not resolved My dad has escalated to Customer service they did call him and he was advised that the issue is resolved and he can go to istore and get the phone When he gets to IStore the same issue still persist Today we went to telkom the Glen again They advised there is no issue on their side the contract is approved The istore still has the same issue The manager then went across to the istore She checked the system she advised that istore needs to escalate to a manager in telkom ,the lady from the istore has been escalating telkom is ignoring her mails as they are doing with my dad. Who can assist us at telkom to resolve this issue ? We have been sending emails to customer service We have been calling all they do is transfer calls that's all There is no customer service at telkom each company is blaming the next I have screen shots sent via email to telkom and still they don't care