Onthatile M

Little to no response

I am extremely disappointed with the service from Gold for Life. For over two months, we have been trying to get assistance via email regarding the claim of my late father’s gold coins, as well as my mother’s coins, with little to no response. We visited the Sandton offices in person where the coins were originally purchased only to be told that all communication must be handled via email. Unfortunately, those emails are not being responded to, leaving us completely stuck with no progress. It is incredibly frustrating to have no clear point of contact, no updates, and no accountability. To make matters worse, calls to the office are often cut short by the receptionist, which only adds to the lack of support and professionalism. This experience has been stressful and disappointing, especially given the sensitive nature of the matter. I would strongly urge the company to improve their communication, responsiveness, and client care.