Liyabukwa T

Unfair Account Termination

I have been using Yoco for several years up until recently their service had been consistently exceptional. However I was surprised to find that my account was abruptly terminated. As part of setting up a new e-commerce store, I conducted three small test transactions of R10 each to verify that my payment system was functioning correctly. Unfortunately, these legitimate test transactions were flagged as *****ulent, which led to the termination of my account. I promptly reached out to the Yoco support team to explain the situation but I feel that my explanation was not adequately considered. It is deeply concerning that my business operations have been disrupted due to what were clearly standard testing procedures. I am disappointed with how this matter was handled and believe the situation could have been addressed more fairly and with greater understanding.