Siyabonga M

Unauthorized upgrade

I had a query with regards to the incorrect Fibre package I was upgraded to on thr 9th of Jan, I raised this issue on the around the 12th of Feb to get it resolved before the 20th of Feb if not then thr 30th so a new invoice could be issued so I can make my payment. On the 13th of March my services were blocked due to none payment, however I don't understand why I can't pay my cellphone contract amount and the Fibre issue be resolved at their own pace. Clearly they want to take their time. Till date the issue has not been resolved and my cellphone service is still blocked, at this point I would like to cancel my Vodacom subscription across board. When I called in on the 16th I was told thr issue was resolved and then I was told the issue has not been resolved and there's nothing they can do. I spoke to a consultant by the name of Kabelo Moloketsi who told me to "c'mon" when I wanted to speak to a manager.