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paul S
Active since Jul 2011
2
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2 reviews104 months ago
SAA unable to respond to customer complaints
On the 26 April 2017 I returned on an SAA flight from Dar es Salaam to find my connecting flight with SAA had been cancelled. An aircrew strike was the cause, and grounded ALL internal SAA flights. I made arrangements to hire a car and drive home to Durban, rather than staying Johannesburg over night. This complaint was sent in writing to ********** within a day or two. I received no acknowledgement of this communication for several weeks. eventually getting an assigned customer'case route reference', and a request to attache to an email proof of the costs incurred for reimbur*****t. Over the course of many weeks following this 200 more emails were sent to SAA without a single acknowledgement or progress notification of my refund. I also made three telephone calls to their 'customerservice' call centre. One was never answered, the other answered and my complaint noted. The third was never answered in a waiting time of 50 minutes. During 'waiting' I am assured many times that "my call will be answered soon" and if I did not have time to wait I may send in the complaint / issue via email to the same address i have been sending emails to. I also received during this period an email from SAA's marketing department asking me to rate the 'service I received' using a basic list of question without any space to elaborate on the nature of my complaint. I am still sending emails using the 'case route' reference given but to date have not received any correspondence from them. I find this complete disregard for a customer and the legitimate request for a refund of my canceled ticket totally unacceptable. I am now close to opening legal proceedings against SAA for this refund. Without refunding me expenses and / or inconvenience uncured as a result of their own actions, and within an acceptable period. I consider this theft. Regards Paul Smith reference....South African Airways [ ref:_00Dw0loUW._500w01d4eOW:ref ]
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113 months ago
3 weeks without water supply
<p>I live in Zinkwazi beach, in the district of Illembe Kwadakuza. For the past few months we have had little or no domestic water supply. Since the beginning of November this unsatisfactory situation has excalated to virtually no water, infact since early December we have been with out water apart from one day 13 December. No real reason has been given for this desperate situation. infact the department responsible do not answer the phone, clearly avoiding the scorn of the members of our community.</p> <p>An independant and brief survey, undertaken by a retired local engineer revealed several massive water leaks, old and usless pumps (water to Zinkwazi is supplied via boreholes), and electrical wiring that does not conform to national standards, which constantly causes the power to cut out.</p> <p>Clearly our 'public servants' at Illembe have been less than effective in the management of this resource and now as an emergency measure have dispatched water tankers in a vain effort to ease a appauling situation. As a beach community we have many visitors at this time of the year, many of these have had to either cancelled their accomodation and holiday booking or find other accomodation in the nearby towns such as Ballito. owners of these bed&breakfast, and smaller hotel establishments are loosing their livelyhood as a result. Public beaches with toilet facilities have not had a water supply during this time which is obviously creating a serious environmental and health hazzard.</p> <p>Even now as we approach Christmas there is no evidence that the situation will improve. So I would like to wish all responsible at Illembe water every misery that we are are continuing to experience for the holidays.</p>
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