Nomcebo M

POOR SERVICE

I'm writing to express my extreme dissatisfaction with the service I've received at Webuycars Germiston branch by the manager. On 26th February 2026, I purchased a 2018 Volkswagen Polo TSI from you. During the handover, I noticed the driver's side front light was loose, which wasn't noted on the report. After discussing with the salesperson, it was confirmed that the radiator cradle needed replacement. We agreed that I'd take the car and Webuycars Germiston would arrange for the repair at Webuycars Polokwane even ask for a conformation by email which I got but every time I ask for an update, I get no response. I've heard nothing since.