Aalia E

Horrible Service at Bidvest McCarthy VW Umhlanga

I am extremely disappointed with the service at Bidvest McCarthy VW Umhlanga. The customer service has been consistently poor, and the overall experience has been frustrating. What made matters worse is that the manager Shane Sewpersad has been avoiding us instead of addressing our concerns. We as customer would expect professionalism and accountability but instead we were met with indifference and complete lack of communication. Its been more that 24 hours I have sent Mr Shane and email with 2 follow up emails plus I have called the branch 3 times today 31/03/2026 to speak with him and excuses are been made to help him avoid us. This has been thus far a horrible service experience and I would not recommend this dealership to anyone expecting even a basic level of customer care.