Bidvest McCarthy VW Umhlanga
Claimed Business
|1|10 Reviews (last 12 months)|This business does not respond to reviews
Bidvest McCarthy VW Umhlanga
Claimed Business
|1
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Bidvest McCarthy VW Umhlanga is facing significant customer dissatisfaction, particularly around its service department. Customers consistently mention poor communication, with calls and emails going unanswered for extended periods. A recurring theme involves vehicles being returned with new damage such as scratches and dents, alongside concerns about incorrect parts, incomplete diagnostics, and prolonged turnaround times. Sales interactions and parts orders also draw criticism for unfulfilled promises and unprofessional conduct. Frustration is amplified by a perceived lack of accountability from management and service advisors when concerns are escalated.
Performance(last 12 months):
Review Distribution
1|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDP
Damien P
1 reviews | Active since Jan 2020
4 May 2026, 07:42
POOR CUSTOMER SERVICE AND LACK OF COMMUNICATION
I am extremely disappointed with this specific dealership. I have called the whole of last week to make a booking for my vw vehicle and the receptionist/switchboard has taken my messages. I have not received a single call back. I have called again today and the receptionist took a message again. The customer service is pathetic. Its so hard for someone to call back and basically do their job?! I am extremely frustrated. I have purchased airtime the whole week just to call them and still no response! Surely if this gets the attention of the person who is clearly not doing their job! My contact number is - *0*8*4*0*3*9*4*7*1*2*
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Damien P
1 reviews | Active since Jan 2020
4 May 2026, 07:42
POOR CUSTOMER SERVICE AND LACK OF COMMUNICATION
I am extremely disappointed with this specific dealership. I have called the whole of last week to make a booking for my vw vehicle and the receptionist/switchboard has taken my messages. I have not received a single call back. I have called again today and the receptionist took a message again. The customer service is pathetic. Its so hard for someone to call back and basically do their job?! I am extremely frustrated. I have purchased airtime the whole week just to call them and still no response! Surely if this gets the attention of the person who is clearly not doing their job! My contact number is - *0*8*4*0*3*9*4*7*1*2*
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Vikash
1 reviews | Active since Jan 2020
30 Apr 2026, 19:01
Vw Umhlanga, Place to go for if you want poor service and added damage
Never in my life would i have guessed you take your car to a dealership for them to damage your car, book the car in for a 60k service and the car been sluggish The car is still sluggish acceleration is actually worse now and to top things off they scratched most of my passengers side door.
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Vikash
1 reviews | Active since Jan 2020
30 Apr 2026, 19:01
Vw Umhlanga, Place to go for if you want poor service and added damage
Never in my life would i have guessed you take your car to a dealership for them to damage your car, book the car in for a 60k service and the car been sluggish The car is still sluggish acceleration is actually worse now and to top things off they scratched most of my passengers side door.
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Aalia E
1 reviews | Active since Jan 2020
31 Mar 2026, 12:57
Horrible Service at Bidvest McCarthy VW Umhlanga
I am extremely disappointed with the service at Bidvest McCarthy VW Umhlanga. The customer service has been consistently poor, and the overall experience has been frustrating. What made matters worse is that the manager Shane Sewpersad has been avoiding us instead of addressing our concerns. We as customer would expect professionalism and accountability but instead we were met with indifference and complete lack of communication. Its been more that 24 hours I have sent Mr Shane and email with 2 follow up emails plus I have called the branch 3 times today 31/03/2026 to speak with him and excuses are been made to help him avoid us. This has been thus far a horrible service experience and I would not recommend this dealership to anyone expecting even a basic level of customer care.
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Aalia E
1 reviews | Active since Jan 2020
31 Mar 2026, 12:57
Horrible Service at Bidvest McCarthy VW Umhlanga
I am extremely disappointed with the service at Bidvest McCarthy VW Umhlanga. The customer service has been consistently poor, and the overall experience has been frustrating. What made matters worse is that the manager Shane Sewpersad has been avoiding us instead of addressing our concerns. We as customer would expect professionalism and accountability but instead we were met with indifference and complete lack of communication. Its been more that 24 hours I have sent Mr Shane and email with 2 follow up emails plus I have called the branch 3 times today 31/03/2026 to speak with him and excuses are been made to help him avoid us. This has been thus far a horrible service experience and I would not recommend this dealership to anyone expecting even a basic level of customer care.
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Michelene P
1 reviews | Active since Jan 2020
20 Feb 2026, 10:06
Extremely poor service from Bidvest McCarthy VW Umhlanga and VW SA
I am deeply dissatisfied with the bad service that I am currently experiencing with Bidvest McCarthy VW in Umhlanga (6 Sunset Crescent, Umhlanga Ridge, Durban) Over the past two weeks my vehicle, which is still under warranty, has remained at the dealership without any proactive communication regarding its status. The service advisors (Kreesan and Janine) have been neither transparent nor forthcoming, and repeated attempts to obtain updates have been ignored. Furthermore, VW SA(Yolanda) has failed to provide meaningful assistance or timely feedback. The lack of communication and customer focus is unacceptable and reflects a clear disregard for client service standards. I expect an immediate, detailed report on my vehicle and a concrete plan for resolution. Failure to address this matter promptly will compel me to escalate the complaint through formal channels and seek alternate remedies
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Michelene P
1 reviews | Active since Jan 2020
20 Feb 2026, 10:06
Extremely poor service from Bidvest McCarthy VW Umhlanga and VW SA
I am deeply dissatisfied with the bad service that I am currently experiencing with Bidvest McCarthy VW in Umhlanga (6 Sunset Crescent, Umhlanga Ridge, Durban) Over the past two weeks my vehicle, which is still under warranty, has remained at the dealership without any proactive communication regarding its status. The service advisors (Kreesan and Janine) have been neither transparent nor forthcoming, and repeated attempts to obtain updates have been ignored. Furthermore, VW SA(Yolanda) has failed to provide meaningful assistance or timely feedback. The lack of communication and customer focus is unacceptable and reflects a clear disregard for client service standards. I expect an immediate, detailed report on my vehicle and a concrete plan for resolution. Failure to address this matter promptly will compel me to escalate the complaint through formal channels and seek alternate remedies
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Ms N
1 reviews | Active since Jan 2020
21 Nov 2025, 14:56
A very bad one took ...
A very bad one took my car for a service n my car came back with more problems n car was on fire aft 2 day aft coming back from them n nw they telling me I need 29k to fix my clutch in the car nw
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Craig O
1 reviews | Active since Jan 2020
8 Oct 2025, 13:58
Pathetic customer service and interpersonal skills
I am appalled about the lack of customer service I have received. my 1st interaction was with Buhle who did not properly handle my request, the service delivery was dismal as I have been awaiting assistance since last week. even after multiple calls to VW to service my vehicle I am yet to be assisted properly. The experience has been dreadful, rude and dismissive. @VW the lack of interest is really concerning and could result in many of your loyal customers pulling away especially if your 1st point of contact is so pathetic, and unprofessional. Will never do business again at this facility. and urge you guys to find a resolution as this is highly impacting the VW brand judging from the numerous complaints already listed from valued customers struggling to get the bare minimum from your company.
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Craig O
1 reviews | Active since Jan 2020
8 Oct 2025, 13:58
Pathetic customer service and interpersonal skills
I am appalled about the lack of customer service I have received. my 1st interaction was with Buhle who did not properly handle my request, the service delivery was dismal as I have been awaiting assistance since last week. even after multiple calls to VW to service my vehicle I am yet to be assisted properly. The experience has been dreadful, rude and dismissive. @VW the lack of interest is really concerning and could result in many of your loyal customers pulling away especially if your 1st point of contact is so pathetic, and unprofessional. Will never do business again at this facility. and urge you guys to find a resolution as this is highly impacting the VW brand judging from the numerous complaints already listed from valued customers struggling to get the bare minimum from your company.
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Wayne P
1 reviews | Active since Jan 2020
29 Sept 2025, 09:27
DISAPPOINTED VW CLIENT!
I had recently bought a brand new VW Polo Tip 2025 model. Within 6 months, there is a fault on the car. I contacted VW assist and the car was sent to the VW service centre in Uhmlanga on the 15/09/2025 (the same day that my debit goes off for monthly repayments), and to this day, the service centre has been messing around with me. Note that I am an educator and this a busy time with exams as well as extra classes for matric learners. There is no urgency in communication from the service manager at the centre. The car stood stationary at the workshop for 2 whole weeks without any communication from the service centre. I have been calling often, being told that they will get back to me and they never do until I contact them again. The service centre also did not have the correct tools to diagnose the fault however the service manager **** to me that diagnostics were done, which I only found out a few days later that it hasn't been done. Also note, it apparently took the centre two days to diagnose the fault. Thereafter, I was told that the part needed to be sourced which was to be done last Friday, 26/09/2025, upon calling today, I am told that the part will only arrive within 2-3 days after they confirm the order today (29/09/2025), and that they are unsure of how long it will take after that to repair the car. This service centre has continuously ignored calls, have not communicated with me as the client unless I call in, and has a poor turnaround time. I am deeply disappointed and concerned with their service. They do not offer any courtesy car or assist in clients needs. I find this very disturbing as a VW client as I am paying an installment on a brand new car that isn't being utilised.
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Wayne P
1 reviews | Active since Jan 2020
29 Sept 2025, 09:27
DISAPPOINTED VW CLIENT!
I had recently bought a brand new VW Polo Tip 2025 model. Within 6 months, there is a fault on the car. I contacted VW assist and the car was sent to the VW service centre in Uhmlanga on the 15/09/2025 (the same day that my debit goes off for monthly repayments), and to this day, the service centre has been messing around with me. Note that I am an educator and this a busy time with exams as well as extra classes for matric learners. There is no urgency in communication from the service manager at the centre. The car stood stationary at the workshop for 2 whole weeks without any communication from the service centre. I have been calling often, being told that they will get back to me and they never do until I contact them again. The service centre also did not have the correct tools to diagnose the fault however the service manager **** to me that diagnostics were done, which I only found out a few days later that it hasn't been done. Also note, it apparently took the centre two days to diagnose the fault. Thereafter, I was told that the part needed to be sourced which was to be done last Friday, 26/09/2025, upon calling today, I am told that the part will only arrive within 2-3 days after they confirm the order today (29/09/2025), and that they are unsure of how long it will take after that to repair the car. This service centre has continuously ignored calls, have not communicated with me as the client unless I call in, and has a poor turnaround time. I am deeply disappointed and concerned with their service. They do not offer any courtesy car or assist in clients needs. I find this very disturbing as a VW client as I am paying an installment on a brand new car that isn't being utilised.
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Replies (0)NN
Nkcubeko N
1 reviews | Active since Jan 2020
17 Sept 2025, 07:23
Less than poor sales experience
I have never met a car dealer so interested in selling cars. I reached out and had a trade in to offer which there was hesitation to giving me a good offer (which is fine). I requested the best offer and was willing to pay full listing price for their car and I have had continuously reach out for responses over a week. I like the salesperson but the sales manager seems to be a problem but either way I have had such a poor experience compared to the alternate dealer I settled with that was willing to actually engage and make a deal.
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Nkcubeko N
1 reviews | Active since Jan 2020
17 Sept 2025, 07:23
Less than poor sales experience
I have never met a car dealer so interested in selling cars. I reached out and had a trade in to offer which there was hesitation to giving me a good offer (which is fine). I requested the best offer and was willing to pay full listing price for their car and I have had continuously reach out for responses over a week. I like the salesperson but the sales manager seems to be a problem but either way I have had such a poor experience compared to the alternate dealer I settled with that was willing to actually engage and make a deal.
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