Estelle S

“Ordered in January – Still Waiting, No Refund, No Accountability”

I placed my order on the 6th of January, and as of today, the 8th of April, I am still waiting with no delivery or clear resolution. This delay is completely unacceptable. Every time I follow up, I am given a different excuse. I have been told my order is complete, only to later be told it still needs to be printed along with several other orders. Week after week, I am promised it will be done, but nothing ever materializes. Communication is inconsistent, and messages are often ignored. On one occasion, I was even told that the person could not continue the conversation because they needed to go make dinner and attend to other work. This level of unprofessionalism is shocking, especially when customers are waiting months for orders that have already been paid for. What makes this even worse is that they refuse to issue a refund, leaving me stuck without my order or my money. At this point, it feels like I am being misled rather than assisted. I expect honest communication, accountability, and either immediate delivery of my order or a full refund. I cannot recommend this business based on my experience, and I strongly urge them to address their service, communication, and order management processes.