ntwanano B

DEPOSIT REFUND - ZELRI PROPERTIES

My experience with Zelri Properties has been nothing short of unacceptable and extremely frustrating. After vacating the unit, I was clearly informed that there were no damages or repairs to be deducted from my deposit, apart from a R250 exit inspection fee. I submitted my banking details on 30 March 2026 without delay. Not only did I receive written confirmation that the refund would be processed by 2 April 2026, but one of their agents, Promise, even went as far as calling me to personally confirm that everything was in order. I was explicitly told that since I bank with the same institution as them, the funds should reflect within 24 hours once processed. Despite all these assurances — both written and verbal — absolutely nothing was done. No payment. No explanation. No accountability. I had to follow up myself, only to be met with silence and complete disregard. What makes this worse is that the legally binding 21 working day period for deposit refunds had already passed. This is not just poor service — it is a blatant failure to comply with contractual obligations. Making promises to tenants and then failing to honour them without any communication is highly unprofessional and deeply concerning. It gives the impression that once they have your money, urgency and basic service standards no longer apply. I would strongly warn anyone against dealing with this company. Based on my experience, Zelri Properties cannot be trusted to handle something as straightforward as a deposit refund in a timely or honest manner.