Jane C

Shocking Experience - Do not recommend at all

All started very well, Marieta provided quotation very quickly and was informative during the packing and loading process, the team loading the truck was fantastic, then the challenge started... We were not advised that this was the end of dealing with Marieta, we just had ZERO communication, you cannot get through to the landline, excuse being they are working on having it repaired. Eventually out of desperation and trying to find out where the container was, if it had been sent yet and did everything fit in the container (goods were loaded into a truck and then had to be repacked into a container in Cape Town) I got hold of Kevin, who is the Branch Manager... Lies after lies, I have the emails to confirm the lies... I was told the container was loaded on the vessel and the vessel was delayed in sailing by 2 days due to wind in Cape Town, completely understandable as I am aware of Cape Town wind however, I had requested the B/L, which i was told they do not have yet and this would be provided as soon as they have received it from the shipping line. This was on the 23/02/2026. I continued to request a copy of the B/L On the 05/03/2026 Kevin advised he would request the B/L and send it to me Fast forward to 20/03/2026 after having to get hold of the Managing Director to get answers, as I was not receiving any response, I then go the B/L, interestingly with no dates on it, so I tracked the container myself, only to find that the container was only packed at Overseas Moving Scene on the 06/03/2026 So the questions i had asked, Did everything fit into the container? When is the vessel leaving? What is the ETA? ALL of these questions were answered with lies. The container had not even been packed at this point. So if you want to do business with a company that cannot tell you the truth and that you are unable to get hold of telephonically then this is the company to use. I certainly cannot recommend them to anyone as I found this to be absolutely shocking. If you don't know the answer to something, say so and get the correct answers and give factual information to your customer. This is lost on Kevin i'm afraid. He would rather tell you complete garbage and then not answer you, or when he does he is just blatantly rude, belittling!