Susan T

SKYWORTH TV

I purchased my TV at Makro Woodmead in July 2023. I came home one day to a TV that went blank but there was sound. I logged a call with their service department, firstly how rude is their customer service reception?! The lady asked me why am I logging a call for my TV, 'WHAT'S WRONG WITH THE TV'. How was I supposed to know They asked me for my TV Details and they opened a job card, TV Was collected 4 days later. Since then I haven't had an update. I called in to get an update and was advised that it with a tech and I will know soon what the issue is. Today I called 10/04/26 to get an update, the lady at reception keeps transferring me, eventually i get through to the 'workshop manager' VINCENT who then says 'he will try top get the technician 'GODFREY' to assess the TV. I then lose my cool and advise but that's the last update I got which was two weeks ago. 'VINCENT' then says to me the only reason they looking at the TV only now is because they didn't have power. I asked him why weren't we informed as client, his answer to me was 'that's the call center's duty'. I already work in customer service, but this service I have received from SKYWORTH HAS BEEN UTTERLY POOR, to make matters worse i purchased an extended warranty for reasons like this. But to be treated like this? Shameful