Tasneem A

Pathetic service

Staff lack listening skills and has no customer service skills This morning at Vida (Macassar ,on the n2 Cape Town ) I was served cold coffee and they got my food order wrong ,after I repeated my order thrice to the cashier .THEY STILL GOT THE ORDER WRONG . I initially ordered a cheese and tomato sandwich and was served ham ,cheese and tomato , when I asked the staff to politely make me a fresh tomatoe and cheese sandwich, they advised me to remove the ham , I then got a refund instead . This is PATHETIC , VIDA NEEDS TO DO BETTER AND TRAIN THEIR STAFF ON HOW TO LISTEN