VE
Vida E Caffè
Unclaimed Business
VE
Vida E Caffè
Unclaimed Business
27 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#14
in Restaurants & Food
NPS Score
-75
Recommended: Unlikely
Review Distribution
2|27 Reviews
May '25 - Apr '26
5(19.2%)
4(3.9%)
3(0%)
2(11.5%)
1(65.4%)
5(19.2%)
4(3.9%)
3(0%)
2(11.5%)
1(65.4%)
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Danielle M
1 reviews | Active since Jan 2020
17 Feb 2026, 14:11
Vida e Caffè Prestwich – Continued Poor Service
I am extremely disappointed with the service I’ve received — and unfortunately, this is not the first time. On a previous visit, I was overcharged for a drink. When I asked the price, the staff member (a particular woman) was unsure but proceeded to charge me anyway. After trusting that the correct amount had been processed, I noticed the total seemed unusually high. I went back to check the fridge pricing and realised I had been overcharged by R8.00. When I addressed it, she refunded me, but this should not have happened in the first place. The second incident occurred today. I ordered a hot cappuccino with almond milk and paid. Within about a minute — with no queue behind me — I politely asked if I could change it to an iced coffee and offered to pay the difference. The same staff member refused, stating that they charge per cup and per ingredient, and that it “doesn’t work like that.” At that point, the coffee beans had not even been grinded and the drink had not been prepared. I work in the service industry myself, and this is not how customers should be treated. I was more than willing to pay the difference, and flexibility in such a simple request should not have been an issue. I also expect to be charged accurately without having to double-check that I’m not being overcharged. This experience has been very disappointing.
Helpful (0)
|Replies (0)DM
Danielle M
1 reviews | Active since Jan 2020
17 Feb 2026, 14:11
Vida e Caffè Prestwich – Continued Poor Service
I am extremely disappointed with the service I’ve received — and unfortunately, this is not the first time. On a previous visit, I was overcharged for a drink. When I asked the price, the staff member (a particular woman) was unsure but proceeded to charge me anyway. After trusting that the correct amount had been processed, I noticed the total seemed unusually high. I went back to check the fridge pricing and realised I had been overcharged by R8.00. When I addressed it, she refunded me, but this should not have happened in the first place. The second incident occurred today. I ordered a hot cappuccino with almond milk and paid. Within about a minute — with no queue behind me — I politely asked if I could change it to an iced coffee and offered to pay the difference. The same staff member refused, stating that they charge per cup and per ingredient, and that it “doesn’t work like that.” At that point, the coffee beans had not even been grinded and the drink had not been prepared. I work in the service industry myself, and this is not how customers should be treated. I was more than willing to pay the difference, and flexibility in such a simple request should not have been an issue. I also expect to be charged accurately without having to double-check that I’m not being overcharged. This experience has been very disappointing.
0
Replies (0)CB
mM
mogamad M
1 reviews | Active since Jan 2020
1 Feb 2026, 14:59
No coffee grinds as advertised
Went to buy me coffee and get some coffee grinds for my garden at Vida in penlyn estate only to be told that they dont have the packaging to store it, they dont have place to store it and that they throw it away. Seems they are selective in which area they wana save the environment
Helpful (0)
|Replies (0)mM
mogamad M
1 reviews | Active since Jan 2020
1 Feb 2026, 14:59
No coffee grinds as advertised
Went to buy me coffee and get some coffee grinds for my garden at Vida in penlyn estate only to be told that they dont have the packaging to store it, they dont have place to store it and that they throw it away. Seems they are selective in which area they wana save the environment
0
Replies (0)YM
Yandisa M
1 reviews | Active since Jan 2020
31 Jan 2026, 22:42
Horrible Service
I just want to vent about the horrible experience I had at Vida e Caffè Hemingway today. I went there for the first time to buy some food, expecting a simple transaction, but instead, I got hit with the rudest cashier ever. This cashier, Aphiwe Myengwa, was not just unhelpful, he straight-up made fun of me right in front of everyone. It was embarrassing and completely uncalled for. I don’t know how a customer service role allows for that kind of behavior, but honestly, it left a really bad impression on me. If that’s how they treat new customers, I can guarantee I’m not going back or recommending this place to anyone. Absolutely unacceptable and disgusting service.
Helpful (0)
|Replies (0)YM
Yandisa M
1 reviews | Active since Jan 2020
31 Jan 2026, 22:42
Horrible Service
I just want to vent about the horrible experience I had at Vida e Caffè Hemingway today. I went there for the first time to buy some food, expecting a simple transaction, but instead, I got hit with the rudest cashier ever. This cashier, Aphiwe Myengwa, was not just unhelpful, he straight-up made fun of me right in front of everyone. It was embarrassing and completely uncalled for. I don’t know how a customer service role allows for that kind of behavior, but honestly, it left a really bad impression on me. If that’s how they treat new customers, I can guarantee I’m not going back or recommending this place to anyone. Absolutely unacceptable and disgusting service.
0
Replies (0)JG
Jatin G
1 reviews | Active since Jan 2020
27 Jan 2026, 08:02
Vida Len Quarter Must Fall
Good day. My wife and I visited Vida at Lenz Quarter on the 18th of Jan. The service was disgusting and a violation of basic dignity. The waiter was flipant, the manager was dismissive. We were treated as objects that are nit welcome there. This is not the first episode at this store. For us it will be the last. The food and service on at least 5 occasions was dismal. The last visit was so bad we left your order and walked out. I believe the store should be shut down or at the very least all staff dismissed.
Helpful (0)
|Replies (0)JG
Jatin G
1 reviews | Active since Jan 2020
27 Jan 2026, 08:02
Vida Len Quarter Must Fall
Good day. My wife and I visited Vida at Lenz Quarter on the 18th of Jan. The service was disgusting and a violation of basic dignity. The waiter was flipant, the manager was dismissive. We were treated as objects that are nit welcome there. This is not the first episode at this store. For us it will be the last. The food and service on at least 5 occasions was dismal. The last visit was so bad we left your order and walked out. I believe the store should be shut down or at the very least all staff dismissed.
0
Replies (0)ER
JH
Jennie H
1 reviews | Active since Jan 2020
2 Jan 2026, 07:17
Well done Secunda Vida e caffe!
I want to give credit to Vida e Caffè Secunda! Thanks for your friendly staff, they always greet you with so much enthusiasm and a big smile! They make you feel welcome and looked after. Great service and great products!
Helpful (0)
|Replies (0)JH
Jennie H
1 reviews | Active since Jan 2020
2 Jan 2026, 07:17
Well done Secunda Vida e caffe!
I want to give credit to Vida e Caffè Secunda! Thanks for your friendly staff, they always greet you with so much enthusiasm and a big smile! They make you feel welcome and looked after. Great service and great products!
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Replies (0)MM
Michelle M
1 reviews | Active since Jan 2020
30 Dec 2025, 09:46
Shell ultra city N4 Vida e Cafe, give it a miss
Vida e café N4 shell ultra city, service is terrible, toasted sandwiches are old and sour, very disappointed in both service and the food. Staff are extremely rude. I'm a ***** of Vida e Cafe and their food, but won't stop at this one again, was a complete waste of time and money
Helpful (0)
|Replies (0)MM
Michelle M
1 reviews | Active since Jan 2020
30 Dec 2025, 09:46
Shell ultra city N4 Vida e Cafe, give it a miss
Vida e café N4 shell ultra city, service is terrible, toasted sandwiches are old and sour, very disappointed in both service and the food. Staff are extremely rude. I'm a ***** of Vida e Cafe and their food, but won't stop at this one again, was a complete waste of time and money
0
Replies (0)