Vida E Caffè
Unclaimed Business
|1.4|25 Reviews (last 12 months)|This business does not respond to reviews
Vida E Caffè
Unclaimed Business
|1.4
25 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Vida E Caffè is facing significant customer experience challenges across multiple branches, with the Southdowns location frequently singled out for concern. Customers consistently mention rude or dismissive staff attitudes, incorrect or delayed orders, and inconsistent product quality including cold coffee, stale sandwiches, and watered down drinks. A recurring theme involves hygiene worries, labelling errors, and perceived discriminatory treatment. Where positive feedback appears, patrons highlight friendly staff at select branches such as Secunda and 3 Arts Village, praising warm welcomes, fast service, and well made coffee.
Performance(last 12 months):
Trustindex Rating
2.1NPS Score
-93Unlikely
TrustIndex
2.1
NPS Score
-93
Recommended: Unlikely
Review Distribution
1.4|25 Reviews
Sep '25 - Aug '26
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anitar
1 reviews | Active since Feb 2024
15 May 2026, 15:58
Complaint
Good day I am writing to formally raise a serious complaint regarding the humiliating, disrespectful, and unacceptable treatment I received at Vida Waterstone by staff members Siyasanga and Celiwe. While seated at the store, I was approached and falsely accused of sitting without purchasing anything. This accusation was completely untrue, as my husband had bought me a cappuccino and croissant, and I have proof of purchase as evidence. The staff members stated that I “cannot just sit without buying anything” and further accused me of also sitting at the store the previous day without purchasing anything. However, my husband had in fact bought me a cappuccino the previous day did jot sit long and left (who cause to a restaurant or coffee shop and not buy anything this time around the got it all wrong I even used my own WI-FI because the work I do is so confidential for me not to take precautionary measures When I asked them what would happen if I provided proof that I had purchased items, they continued giving me attitude instead of handling the matter professionally and respectfully. Their behavior made me feel publicly shamed, judged, and humiliated in front of other customers. What made the situation even more upsetting was that while they were focused on me, there was a white male customer sitting and eating a doughnut from Pick n Pay who was not approached or questioned at all. He eventually stood up and left without being confronted. I questioned why I was being singled out and addressed according to their “rules” while another customer was ignored completely. This made me feel judged, unfairly targeted, and discriminated against. On top of this, I felt that the staff members looked at me judgmentally, gossiped about me, and laughed with their colleagues after confronting me, which added further humiliation and emotional distress. The manner in which I was approached and spoken to was degrading and damaging to my dignity and character. What concerns me even more is being informed that management is aware that staff members approach customers in this manner. I also believe false information was provided regarding the time I entered the store. For the sake of honesty, fairness, and my dignity, I request that the CCTV footage be reviewed to confirm the exact time I entered the store, the treatment I received, and the events that took place. The footage will clearly support my account and show that I was wrongly accused despite being a paying customer. Due to the seriousness of the humiliation, disrespectful attitude, emotional distress, and the manner in which I was singled out, I do not believe that a simple written apology alone is sufficient to resolve this matter. What angers me the most is the confidence and comfort with which this was done. The manner in which the staff approached, accused, and humiliated me made it seem as though this is normal behaviour that has happened before and has never been properly addressed by management. No employee would feel this comfortable publicly embarrassing a customer unless they believed there would be no consequences for their actions. Instead of handling the matter professionally or verifying facts before accusing me, I was judged, disrespected, and made to feel small in front of other customers. This experience was deeply upsetting I am formally requesting that this matter be taken seriously and escalated to senior management, as I will not accept being dismissed or ignored after being publicly humiliated and falsely accused in a professional business environment.
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Anitar
1 reviews | Active since Feb 2024
15 May 2026, 15:58
Complaint
Good day I am writing to formally raise a serious complaint regarding the humiliating, disrespectful, and unacceptable treatment I received at Vida Waterstone by staff members Siyasanga and Celiwe. While seated at the store, I was approached and falsely accused of sitting without purchasing anything. This accusation was completely untrue, as my husband had bought me a cappuccino and croissant, and I have proof of purchase as evidence. The staff members stated that I “cannot just sit without buying anything” and further accused me of also sitting at the store the previous day without purchasing anything. However, my husband had in fact bought me a cappuccino the previous day did jot sit long and left (who cause to a restaurant or coffee shop and not buy anything this time around the got it all wrong I even used my own WI-FI because the work I do is so confidential for me not to take precautionary measures When I asked them what would happen if I provided proof that I had purchased items, they continued giving me attitude instead of handling the matter professionally and respectfully. Their behavior made me feel publicly shamed, judged, and humiliated in front of other customers. What made the situation even more upsetting was that while they were focused on me, there was a white male customer sitting and eating a doughnut from Pick n Pay who was not approached or questioned at all. He eventually stood up and left without being confronted. I questioned why I was being singled out and addressed according to their “rules” while another customer was ignored completely. This made me feel judged, unfairly targeted, and discriminated against. On top of this, I felt that the staff members looked at me judgmentally, gossiped about me, and laughed with their colleagues after confronting me, which added further humiliation and emotional distress. The manner in which I was approached and spoken to was degrading and damaging to my dignity and character. What concerns me even more is being informed that management is aware that staff members approach customers in this manner. I also believe false information was provided regarding the time I entered the store. For the sake of honesty, fairness, and my dignity, I request that the CCTV footage be reviewed to confirm the exact time I entered the store, the treatment I received, and the events that took place. The footage will clearly support my account and show that I was wrongly accused despite being a paying customer. Due to the seriousness of the humiliation, disrespectful attitude, emotional distress, and the manner in which I was singled out, I do not believe that a simple written apology alone is sufficient to resolve this matter. What angers me the most is the confidence and comfort with which this was done. The manner in which the staff approached, accused, and humiliated me made it seem as though this is normal behaviour that has happened before and has never been properly addressed by management. No employee would feel this comfortable publicly embarrassing a customer unless they believed there would be no consequences for their actions. Instead of handling the matter professionally or verifying facts before accusing me, I was judged, disrespected, and made to feel small in front of other customers. This experience was deeply upsetting I am formally requesting that this matter be taken seriously and escalated to senior management, as I will not accept being dismissed or ignored after being publicly humiliated and falsely accused in a professional business environment.
0
Replies (0)DM
Doniquah M
1 reviews | Active since Feb 2025
12 May 2026, 09:16
HORRIBLE SERVICE. HORRIBLE COFFEE. A COMPLETE WASTE OF MY TIME and MONEY
I visited the vida e caffè Canal Walk branch on Saturday, 9 May 2026, and I am absolutely disgusted by the level of service I received. I placed an order for two coffees: A Cappuccino and a Hazelnut iced latte. After making payment, I waited for my receipt, but none was given to me. The cashier simply told me to move over to the collections queue and said I “didn’t need” a receipt. That alone was already highly unprofessional. I then waited at collections and was handed the cappuccino. Shortly afterwards, I was given a HOT hazelnut latte instead of the iced latte I had actually ordered. I immediately informed the lady serving me that my order was supposed to be an iced latte, not a hot one. Of course, because I was never given a receipt, I had no way to prove my order despite the fact that iced lattes and hot lattes are not even the same price. What happened next was honestly shocking. She looked me directly in the face, took the hot latte back, dumped ice into it, and handed it straight back to me as though that somehow qualifies as a proper iced latte. That is NOT how iced lattes are made. To make matters worse, she then proceeded to speak to her colleague in an extremely rude, dismissive, and demanding manner while looking directly at me, making me feel as though I was somehow at fault for THEIR mistake. The attitude was appalling. The customer service was genuinely some of the worst I have ever experienced. The “iced latte” I was given ended up completely watered down and diluted from all the ice added to an already hot drink. I could barely taste the coffee or caffeine at all. Absolutely disgusting. I am a regular customer at the vida e caffè another branch, so I know exactly what a proper iced latte is supposed to taste like and this was nowhere close. HORRIBLE SERVICE. HORRIBLE COFFEE. A COMPLETE WASTE OF MY TIME!
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Doniquah M
1 reviews | Active since Feb 2025
12 May 2026, 09:16
HORRIBLE SERVICE. HORRIBLE COFFEE. A COMPLETE WASTE OF MY TIME and MONEY
I visited the vida e caffè Canal Walk branch on Saturday, 9 May 2026, and I am absolutely disgusted by the level of service I received. I placed an order for two coffees: A Cappuccino and a Hazelnut iced latte. After making payment, I waited for my receipt, but none was given to me. The cashier simply told me to move over to the collections queue and said I “didn’t need” a receipt. That alone was already highly unprofessional. I then waited at collections and was handed the cappuccino. Shortly afterwards, I was given a HOT hazelnut latte instead of the iced latte I had actually ordered. I immediately informed the lady serving me that my order was supposed to be an iced latte, not a hot one. Of course, because I was never given a receipt, I had no way to prove my order despite the fact that iced lattes and hot lattes are not even the same price. What happened next was honestly shocking. She looked me directly in the face, took the hot latte back, dumped ice into it, and handed it straight back to me as though that somehow qualifies as a proper iced latte. That is NOT how iced lattes are made. To make matters worse, she then proceeded to speak to her colleague in an extremely rude, dismissive, and demanding manner while looking directly at me, making me feel as though I was somehow at fault for THEIR mistake. The attitude was appalling. The customer service was genuinely some of the worst I have ever experienced. The “iced latte” I was given ended up completely watered down and diluted from all the ice added to an already hot drink. I could barely taste the coffee or caffeine at all. Absolutely disgusting. I am a regular customer at the vida e caffè another branch, so I know exactly what a proper iced latte is supposed to taste like and this was nowhere close. HORRIBLE SERVICE. HORRIBLE COFFEE. A COMPLETE WASTE OF MY TIME!
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Replies (0)SJ
Shaida J
1 reviews | Active since May 2026
8 May 2026, 12:55
Worst Client Service Experience!
We have a Vida e Caffe in our dealership the service here is pathetic to the core! They would purposely forget my personal order the clients order as we are a customer based company. Their counter area is filthy they are unprofessional as well! They act like they doing me a favour when I order from them like our company does not pay them!
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Shaida J
1 reviews | Active since May 2026
8 May 2026, 12:55
Worst Client Service Experience!
We have a Vida e Caffe in our dealership the service here is pathetic to the core! They would purposely forget my personal order the clients order as we are a customer based company. Their counter area is filthy they are unprofessional as well! They act like they doing me a favour when I order from them like our company does not pay them!
0
Replies (0)SaWG
Shana and Wayne Giles
1 reviews | Active since Sept 2022
17 Apr 2026, 00:02
Worst coffee brand retailer
This is not the first time that I have complained about vida cafe but it will be the last as I doubt my husband and I will EVER patronise this place again, and we’ll be sure to share our disgusting experience on every platform possible. And we’ll be sure to let all our friends and family know as well. Which outlet are we referring to?? Southdowns. Probably the worst vida outlet in the country. Bad staff attitude and an unmatched eagerness to close up long before 6pm - your official closing time. Mind you, not the first time we’ve been turned away well before 6pm. We arrived at your Southdowns outlet today at 5:37pm (my husband noted the exact time) and we were promptly and rudely advised ( by a lanky, older guy - always has a poor attitude and clearly cannot stand working there) that vida is closing! At 5:37 pm!!!? What lunacy! How unbelievably pathetic and LAZY- the hallmark of so many retail outlets who pretend to pride themselves on providing “great service “ , with catch phrases like “we’re here to listen “ on their website. NOT OK! NOT ALLOWED. NOT ACCEPTABLE! Closing at 5:37pm??!!! Turning away (what used to be) regular, paying clients??!!! NO. GARBAGE and probably ******* as it is not stipulated anywhere in your outlet that no one will be served after 5:30pm! I’m almost certain that this constitutes some sort of legal infraction. What I can assure you is that bad service can wreck a business. So the question is , what will YOU do to address this appalling service issue????????! Mrs Stegmann and Mr Giles
Helpful (0)
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Shana and Wayne Giles
1 reviews | Active since Sept 2022
17 Apr 2026, 00:02
Worst coffee brand retailer
This is not the first time that I have complained about vida cafe but it will be the last as I doubt my husband and I will EVER patronise this place again, and we’ll be sure to share our disgusting experience on every platform possible. And we’ll be sure to let all our friends and family know as well. Which outlet are we referring to?? Southdowns. Probably the worst vida outlet in the country. Bad staff attitude and an unmatched eagerness to close up long before 6pm - your official closing time. Mind you, not the first time we’ve been turned away well before 6pm. We arrived at your Southdowns outlet today at 5:37pm (my husband noted the exact time) and we were promptly and rudely advised ( by a lanky, older guy - always has a poor attitude and clearly cannot stand working there) that vida is closing! At 5:37 pm!!!? What lunacy! How unbelievably pathetic and LAZY- the hallmark of so many retail outlets who pretend to pride themselves on providing “great service “ , with catch phrases like “we’re here to listen “ on their website. NOT OK! NOT ALLOWED. NOT ACCEPTABLE! Closing at 5:37pm??!!! Turning away (what used to be) regular, paying clients??!!! NO. GARBAGE and probably ******* as it is not stipulated anywhere in your outlet that no one will be served after 5:30pm! I’m almost certain that this constitutes some sort of legal infraction. What I can assure you is that bad service can wreck a business. So the question is , what will YOU do to address this appalling service issue????????! Mrs Stegmann and Mr Giles
0
Replies (0)TA
Tasneem A
1 reviews | Active since Apr 2026
11 Apr 2026, 11:17
Pathetic service
Staff lack listening skills and has no customer service skills This morning at Vida (Macassar ,on the n2 Cape Town ) I was served cold coffee and they got my food order wrong ,after I repeated my order thrice to the cashier .THEY STILL GOT THE ORDER WRONG . I initially ordered a cheese and tomato sandwich and was served ham ,cheese and tomato , when I asked the staff to politely make me a fresh tomatoe and cheese sandwich, they advised me to remove the ham , I then got a refund instead . This is PATHETIC , VIDA NEEDS TO DO BETTER AND TRAIN THEIR STAFF ON HOW TO LISTEN
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Tasneem A
1 reviews | Active since Apr 2026
11 Apr 2026, 11:17
Pathetic service
Staff lack listening skills and has no customer service skills This morning at Vida (Macassar ,on the n2 Cape Town ) I was served cold coffee and they got my food order wrong ,after I repeated my order thrice to the cashier .THEY STILL GOT THE ORDER WRONG . I initially ordered a cheese and tomato sandwich and was served ham ,cheese and tomato , when I asked the staff to politely make me a fresh tomatoe and cheese sandwich, they advised me to remove the ham , I then got a refund instead . This is PATHETIC , VIDA NEEDS TO DO BETTER AND TRAIN THEIR STAFF ON HOW TO LISTEN
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Replies (0)MM
Meta M
1 reviews | Active since Jan 2019
2 Apr 2026, 06:26
BAD CUSTOMER EXPERIENCE
Vida E Caffe STADIO Centurion campus - Made an order on the Refreshi app for this specific branch at at around 12PM , payment went through - was advised what time to collect my order - arrived between 3-4PM as stated on the app after my classes were done - I arrived and they had no order ready for me and told me to return the following Tuesday - to collect a food order a week after the order has been placed. They didn't apologize was just told to return the following week
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Meta M
1 reviews | Active since Jan 2019
2 Apr 2026, 06:26
BAD CUSTOMER EXPERIENCE
Vida E Caffe STADIO Centurion campus - Made an order on the Refreshi app for this specific branch at at around 12PM , payment went through - was advised what time to collect my order - arrived between 3-4PM as stated on the app after my classes were done - I arrived and they had no order ready for me and told me to return the following Tuesday - to collect a food order a week after the order has been placed. They didn't apologize was just told to return the following week
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Replies (0)SM
Sego M
1 reviews | Active since Mar 2026
30 Mar 2026, 10:14
Repeated Rude and Discriminatory Treatment at Vida e Caffè Fish Hoek
I had a very disappointing experience at the Vida e Caffè in Fish Hoek, and what makes it worse is that this is not the first time. I have experienced this kind of treatment at this branch before, to the point where I even stayed away for a while. Today, I decided to give them the benefit of the doubt and went back, hoping things had improved — but unfortunately, nothing has changed. The lady at the till this morning (around 07:25) was particularly rude and dismissive. She was not paying attention and ended up messing up my order. When I politely raised the issue, she had the nerve to argue with me instead of correcting the mistake professionally. What is most concerning is the continued pattern in how customers are treated. There is a noticeable difference in the way Black customers are treated compared to white customers. I was met with a cold, undermining attitude, while white customers received warmth and friendliness. This is not the first time I have observed or experienced this at this branch. Being treated this way is extremely disappointing. I work with people as well, and I would never treat anyone differently because of their skin color. Yet, once again, I was made to feel uncomfortable and disrespected. It’s truly disappointing to see that this kind of behavior is still ongoing at this branch.
Helpful (0)
|Replies (0)SM
Sego M
1 reviews | Active since Mar 2026
30 Mar 2026, 10:14
Repeated Rude and Discriminatory Treatment at Vida e Caffè Fish Hoek
I had a very disappointing experience at the Vida e Caffè in Fish Hoek, and what makes it worse is that this is not the first time. I have experienced this kind of treatment at this branch before, to the point where I even stayed away for a while. Today, I decided to give them the benefit of the doubt and went back, hoping things had improved — but unfortunately, nothing has changed. The lady at the till this morning (around 07:25) was particularly rude and dismissive. She was not paying attention and ended up messing up my order. When I politely raised the issue, she had the nerve to argue with me instead of correcting the mistake professionally. What is most concerning is the continued pattern in how customers are treated. There is a noticeable difference in the way Black customers are treated compared to white customers. I was met with a cold, undermining attitude, while white customers received warmth and friendliness. This is not the first time I have observed or experienced this at this branch. Being treated this way is extremely disappointing. I work with people as well, and I would never treat anyone differently because of their skin color. Yet, once again, I was made to feel uncomfortable and disrespected. It’s truly disappointing to see that this kind of behavior is still ongoing at this branch.
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Replies (0)DC