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Doniquah M
Active since Feb 2025
7
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7 reviews1 month ago
HORRIBLE SERVICE. HORRIBLE COFFEE. A COMPLETE WASTE OF MY TIME and MONEY
I visited the vida e caffè Canal Walk branch on Saturday, 9 May 2026, and I am absolutely disgusted by the level of service I received. I placed an order for two coffees: A Cappuccino and a Hazelnut iced latte. After making payment, I waited for my receipt, but none was given to me. The cashier simply told me to move over to the collections queue and said I “didn’t need” a receipt. That alone was already highly unprofessional. I then waited at collections and was handed the cappuccino. Shortly afterwards, I was given a HOT hazelnut latte instead of the iced latte I had actually ordered. I immediately informed the lady serving me that my order was supposed to be an iced latte, not a hot one. Of course, because I was never given a receipt, I had no way to prove my order despite the fact that iced lattes and hot lattes are not even the same price. What happened next was honestly shocking. She looked me directly in the face, took the hot latte back, dumped ice into it, and handed it straight back to me as though that somehow qualifies as a proper iced latte. That is NOT how iced lattes are made. To make matters worse, she then proceeded to speak to her colleague in an extremely rude, dismissive, and demanding manner while looking directly at me, making me feel as though I was somehow at fault for THEIR mistake. The attitude was appalling. The customer service was genuinely some of the worst I have ever experienced. The “iced latte” I was given ended up completely watered down and diluted from all the ice added to an already hot drink. I could barely taste the coffee or caffeine at all. Absolutely disgusting. I am a regular customer at the vida e caffè another branch, so I know exactly what a proper iced latte is supposed to taste like and this was nowhere close. HORRIBLE SERVICE. HORRIBLE COFFEE. A COMPLETE WASTE OF MY TIME!
0 replies
3 months ago
YOU’RE ON YOUR OWN WITH 1st for WOMEN. THEY DONT PUT YOU FIRST !
A taxi (minibus) collided into the rear of my car on the 24th February 2026. I logged a claim on the application. I then called 24 hours later since I haven’t heard anything from the insurance yet. I was immediately annoyed by a robot answering the call. I had to call multiple times because the robot tells me I will be transferred and then the call ends for some reason. When I finally got through to an agent he was kind, took the details for the claim which I already had on the application and told me a women by the name of Pretty Mkansie was going to call me soon as she’s been assigned to the claim. It’s exactly a week later today, 3rd March. I still did not receive a call. I bet when I call in to cancel insurance an actual person will call and beg me to stay. But when I am in need of service I get through to a robot. Totally disgusted at this as it’s literally the first time ever I am claiming since I first purchased my vehicle. I decided to cancel the claim on the app. Still no one contacted me to confirm whether it had been cancelled or not.
1 reply
5 months ago
SeaPoint McDonalds Worse experience ever !
I stood in line at McDonald’s SeaPoint drive through for 45 minutes only to come to the order station and have the person behind the speaker tell me there’s no ice cream. There were other signs to say that there’s no sprite .. how is it that there was no sign at all to say there is no ice cream. I had to continue in the drive through for another 30 minutes as there is no other way out. Empty handed. When will McDonalds fix their ice cream machines !!!! It’s in the heart of December. Summer !!!! I just wasted hours of my live in the queue only to leave with nothing. Absolutely disgusting behaviour.
0 replies
7 months ago
NON-EXISTING CUSTOMER SERVICE FROM FLYCOOL.... SO DISGUSTED!!!! I WILL NEVER USE YOU AGAIN!!!
I am utterly disgusted in Flycool customer service. In fact they are non-existent. I called Vuma looking for a contact number for Flycool and they gave me a WhatsApp number. I tried contacting that WhatsApp number a million times and it has never been read yet alone answered. I have a duplicate payment go off on my account and absolutely no one is available to refund me. I have tried to email... However no one response and this is the second time something like this happens and they remain silent and keep my money. ITS A HUGE ****. WOULD NOT RECOMMEND!!!
2 replies
14 months ago
*****’s at Engen Cravenby
I went to ENGEN PALEKER MOTORS (Engen Cravenby) where I wanted to refill some petrol. I noticed that the peteol attendant didn’t insert the amount of petrol I wanted and onto the machine and I waited to see if the numbers would run. It didn’t. The gauge of my car (which is brand new) didn’t move an inch. When I got home (less than 5 minutes away from the petrol station) I realized that the attendant didn’t put any fuel in my car and and the gauge still hadn’t moved at all. He was probably taking advantage because he saw I was a female and wouldn’t pick it up immediately. I want my money back !!!!!! Terrible customer service. A bunch of *****’s !!!! Operator: Tag 1 shift 22/8041
1 reply
16 months ago
Markhams WESTGATE BRANCH CUSTOMER SERVICE IS COMPLETE TRASH
I am extremely disappointed with my recent experience at Markham Westgate. I purchased a suit online through Bash and needed to exchange the pants for a larger size. I went to the Westgate branch, the only store that had the size I needed. The cashier insisted that I provide the slip attached to the delivery parcel, even though I had the Bash receipt on the app. She stated that there was nothing she could do without the delivery slip. I went home and contacted Bash customer support, who informed me that the online receipt was sufficient. I immediately returned to the store, incurring additional Uber costs. Upon my return, the cashier then told me to email the electronic receipt, which I did. (WHY WAS THIS NOT DONE IN THE FIRST PLACE???) After waiting for 45 minutes and repeatedly asking if she had received the email, she continued to assist other customers, completely ignoring me. (Except for the two times she said no the email isn't showing. She eventually informed me that due to system issues, the email would only come through the next day. She then packed up the pants I was intending to exchange and prepared to close the store, adding that there's nothing more she could do. and that i need to come back the next day. I expressed my frustration, explaining that I live far away and had already spent a significant amount on Uber trips back and forth. The cashier said it was not her fault that the systems were slow while her child was running around the cashier area and what appeared to be her family waiting for her shift to end (Completely unprofessional). I asked if there was any way to print the receipt so I could simply exchange the pants, but received no assistance. Eventually, another staff member came to my aid, requesting that I send her the electronic slip via AirDrop. She completed the exchange while the original cashier left (without helping me). THIS WAS THE WORST CUSTOMER SERVICE EXPERIENCE EVER. WESTGATE MARKHAMS CUSTOMER SERVICE IS COMPLETE TRASH. I LEFT AFTER AN HOUR WHEN THE EXCHANGE WAS COMPLETE IN LESS THAN 2 MINUTES.
0 replies
16 months ago
Sterns Westgate is a huge disappointment !
I recently had a disappointing experience with Sterns that I feel compelled to share. After purchasing a ring online, which was advertised as sterling silver, I noticed it started peeling after just two weeks. This was incredibly frustrating, so I decided to visit the Sterns store at Westgate Mall to inquire about the issue. Upon my visit, the staff took the ring and assured me they would contact me with feedback. Given that I do not live in the area, I specifically asked if they could deliver a replacement ring to my home address, as returning the faulty ring had already incurred additional costs for me. To my surprise, I was informed that they do not offer delivery for repairs but could transfer it to a closer branch for easier collection. When I received the SMS notification to collect my ring, I called the store again to confirm the details. This is where my experience took a turn for the worse. The manager I spoke to had an unprofessional attitude and bluntly told me that transferring the ring was absolutely not possible, claiming she had no idea who had provided me with that information initially. I was appalled by the dismissive nature of the staff at the Westgate branch and their lack of accountability. It’s disheartening to see such poor customer service, especially when dealing with a malfunctioning product. Sterns clearly has room for improvement in their customer relations and service delivery. In summary, my experience at Sterns has left me disgusted with their service and I cannot recommend the Westgate branch to anyone looking for quality customer care. Sterns needs to do better. I still haven't collected the ring as it will cost me more money.... I paid delivery fees in the first place. Had the ring not had any manufacturing faults i would not have needed to spend more to go in store (which is why the ring was placed online in the first place). So disappointed in Westgate !!!
1 reply
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7 (100%)