Worst coffee brand retailer

This is not the first time that I have complained about vida cafe but it will be the last as I doubt my husband and I will EVER patronise this place again, and we’ll be sure to share our disgusting experience on every platform possible. And we’ll be sure to let all our friends and family know as well.

Which outlet are we referring to?? Southdowns. Probably the worst vida outlet in the country. Bad staff attitude and an unmatched eagerness to close up long before 6pm - your official closing time.

Mind you, not the first time we’ve been turned away well before 6pm. We arrived at your Southdowns outlet today at 5:37pm (my husband noted the exact time) and we were promptly and rudely advised ( by a lanky, older guy - always has a poor attitude and clearly cannot stand working there) that vida is closing! At 5:37 pm!!!? What lunacy! How unbelievably pathetic and LAZY- the hallmark of so many retail outlets who pretend to pride themselves on providing “great service “ , with catch phrases like “we’re here to listen “ on their website. NOT OK! NOT ALLOWED. NOT ACCEPTABLE! Closing at 5:37pm??!!! Turning away (what used to be) regular, paying clients??!!! NO. GARBAGE and probably ******* as it is not stipulated anywhere in your outlet that no one will be served after 5:30pm! I’m almost certain that this constitutes some sort of legal infraction.

What I can assure you is that bad service can wreck a business. So the question is , what will YOU do to address this appalling service issue????????!

Mrs Stegmann and Mr Giles