HORRIBLE SERVICE. HORRIBLE COFFEE. A COMPLETE WASTE OF MY TIME and MONEY

I visited the vida e caffè Canal Walk branch on Saturday, 9 May 2026, and I am absolutely disgusted by the level of service I received.

I placed an order for two coffees: A Cappuccino and a Hazelnut iced latte.

After making payment, I waited for my receipt, but none was given to me. The cashier simply told me to move over to the collections queue and said I “didn’t need” a receipt. That alone was already highly unprofessional.

I then waited at collections and was handed the cappuccino. Shortly afterwards, I was given a HOT hazelnut latte instead of the iced latte I had actually ordered. I immediately informed the lady serving me that my order was supposed to be an iced latte, not a hot one. Of course, because I was never given a receipt, I had no way to prove my order despite the fact that iced lattes and hot lattes are not even the same price.

What happened next was honestly shocking. She looked me directly in the face, took the hot latte back, dumped ice into it, and handed it straight back to me as though that somehow qualifies as a proper iced latte. That is NOT how iced lattes are made.

To make matters worse, she then proceeded to speak to her colleague in an extremely rude, dismissive, and demanding manner while looking directly at me, making me feel as though I was somehow at fault for THEIR mistake. The attitude was appalling. The customer service was genuinely some of the worst I have ever experienced.

The “iced latte” I was given ended up completely watered down and diluted from all the ice added to an already hot drink. I could barely taste the coffee or caffeine at all. Absolutely disgusting.

I am a regular customer at the vida e caffè another branch, so I know exactly what a proper iced latte is supposed to taste like and this was nowhere close. HORRIBLE SERVICE. HORRIBLE COFFEE. A COMPLETE WASTE OF MY TIME!