Wendy N

“As a loyal Always customer and single parent, I never expected to be left humiliated by damaged pads — or offered a resolution that costs me more than it helps.”

I’ve been using Always products since I was a teenager, which is why this experience has been so disappointing. I recently purchased a pack from Saverite Phoenix and only discovered, at the time I urgently needed to use them, that multiple pads in the pack were damaged. This left me in a very uncomfortable and stressful situation. It was late at night, stores were closed, and I had to leave for work at 5:45am the next morning. I had no choice but to make a plan and tape the damaged pads just to get through the night and the next day. Throughout the day, I found myself constantly anxious and checking whether the pad would hold up during meetings and normal daily activities. It was honestly humiliating and not something anyone should have to experience from a product that is meant to provide reliability and confidence. Only after getting home from work was I able to go out and purchase a new pack. I reported the issue with full details and photos. Over several days of communication, I remained patient and cooperative, providing additional information and resending images when requested. While the company acknowledged the complaint, the resolution offered was a R60 voucher with store restrictions, which unfortunately does not reflect the impact of the situation or the inconvenience caused. I want to be clear that I am not trying to come across as ungrateful. However, as a single parent, the travel costs to the specific stores where the voucher can be used would exceed the value of the voucher itself. This means I would lose even more money just to redeem it, which only adds to the frustration. As a long-time customer, I expected better — not just in product quality, but in how situations like this are handled. I hope this feedback is taken seriously so that no one else has to go through a similar experience.