Jd Van Der merwe

Disappointed Hyundai pinetown

Drove all the way from pretoria to trade in a vehicle for a vw polo once arriving i was told I can no longer get the vehicle they have assisted me with another vehicle which was not what I came for however I have taken the vehicle in anyways, on my way back to Pretoria I see the service was not done, I had to do a COR in pretoria which I paid for and sent all recipes back to Hyundai for my refund as they are suppose to refund me for the COR and pay me for the service money so I can have the vehicle serviced.its been a month still no proper feed back on what is going on with the refunds. I have been contacting them on a daily basis just to be told they handling it more than a month ? It is very unfair,unprofessional and inconvenient as a customer its very bad service they are giving.from what I know i can lose my warranty on the vehicle due to service not being done on time I have even emailed the dp of the dealership who also has not given any attention to the matter Hyundai sourh africa needs to investigate in that branch on how they do customer service as well as keeping their word empty promises and false information