HP
Hyundai Pinetown
Unclaimed Business
HP
Hyundai Pinetown
Unclaimed Business
19 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hyundai Pinetown faces severe criticism across nearly every aspect of its operations. Customers consistently report being ignored after purchase, with staff members like managers and salespeople failing to respond to WhatsApp messages, calls, and emails. Recurring complaints include unfulfilled promises regarding spare keys, warranty misrepresentation, vehicles returned dirty or damaged after servicing, fabricated faults to inflate bills, and poor telephone etiquette. Delivery and registration issues further compound dissatisfaction. A small number of positive reviews highlight individual salespeople like Caleb Naidoo and Tylam Perumla for attentive service.
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
-80Unlikely
Ranking
#44
in Automotive
NPS Score
-80
Recommended: Unlikely
Review Distribution
1.6|19 Reviews
Jun '25 - May '26
5(17.7%)
4(0%)
3(0%)
2(0%)
1(82.4%)
5(17.7%)
4(0%)
3(0%)
2(0%)
1(82.4%)
Frequently Asked Questions About Hyundai Pinetown
Based on recent customer reviews, Hyundai Pinetown faces severe criticism across nearly every aspect of its operations. Customers consistently report being ignored after purchase, with staff members like managers and salespeople failing to respond to WhatsApp messages, calls, and emails. Recurring complaints include unfulfilled promises regarding spare keys, warranty misrepresentation, vehicles returned dirty or damaged after servicing, fabricated faults to inflate bills, and poor telephone etiquette. Delivery and registration issues further compound dissatisfaction. A small number of positive reviews highlight individual salespeople like Caleb Naidoo and Tylam Perumla for attentive service.
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSMVc
Su Meng Valerie crowie
1 reviews | Active since Jan 2020
19 Feb 2026, 10:59
DO NOT TRUST HYUNDAI PINETOWN !!
STAY AWAY!!! we purchased an Opel Crossland from Hyundai Pinetown. When we reached out to them and wanted information on the vehicle, we were told the vehicle is under warranty and has no service available. We proceeded with the purchase of the vehicle as was told it has a manufacturer warranty still in place and still has 2 years left, meaning until 2027. We proceeded and bought the car. I have had the car exactly a month when a problem occurred with the water bottle, etc... I phoned Hyundai Pinetown ***en) about the problem, and he said he would get Opel to sort it out. I received a call from Opel Bedfordview and was told the vehicle is not under warranty and warranty was only for 3 years. The vehicle is a 2022 model.. to my horror, I phoned Hyundai Pinetown ( Owen), and he still maintained it was 5 years warranty. He later phoned me and told me he was incorrect. We would never have purchased the vehicle had we of known it was out of warranty. They said they would purchase the vehicle back under the terms and conditions... meaning I would get less than what I paid for it?? If I choose to keep the vehicle they will fix it, but I would have to take out an additional warranty at my own expense and also pay for a rental out of my own pocket as well?? None of this should have happened. I purchased a vehicle in cash under the pretense that my vehicle is under motor warranty and everything was correct? Now I am having to fork out additional money that would never have been should the vehicle have been under warranty... I have also been told the part is not available for 21 days?
Helpful (0)
|Replies (0)SMVc
Su Meng Valerie crowie
1 reviews | Active since Jan 2020
19 Feb 2026, 10:59
DO NOT TRUST HYUNDAI PINETOWN !!
STAY AWAY!!! we purchased an Opel Crossland from Hyundai Pinetown. When we reached out to them and wanted information on the vehicle, we were told the vehicle is under warranty and has no service available. We proceeded with the purchase of the vehicle as was told it has a manufacturer warranty still in place and still has 2 years left, meaning until 2027. We proceeded and bought the car. I have had the car exactly a month when a problem occurred with the water bottle, etc... I phoned Hyundai Pinetown ***en) about the problem, and he said he would get Opel to sort it out. I received a call from Opel Bedfordview and was told the vehicle is not under warranty and warranty was only for 3 years. The vehicle is a 2022 model.. to my horror, I phoned Hyundai Pinetown ( Owen), and he still maintained it was 5 years warranty. He later phoned me and told me he was incorrect. We would never have purchased the vehicle had we of known it was out of warranty. They said they would purchase the vehicle back under the terms and conditions... meaning I would get less than what I paid for it?? If I choose to keep the vehicle they will fix it, but I would have to take out an additional warranty at my own expense and also pay for a rental out of my own pocket as well?? None of this should have happened. I purchased a vehicle in cash under the pretense that my vehicle is under motor warranty and everything was correct? Now I am having to fork out additional money that would never have been should the vehicle have been under warranty... I have also been told the part is not available for 21 days?
0
Replies (0)MZ
Mpumelelo Z
1 reviews | Active since Jan 2020
12 Feb 2026, 22:54
Hyundai Pinetown
1 admin staff most unproductive unprofessional unfriendly people I’ve ever had to deal with(the Indian ladies if I must be exact) 2 service desk admin same as the above 3 service people most ************* people forever spotify new faults but when you take your vehicle to other dealership assessor it a clashing story forever looking for a way to make another profit on top of another.. 4 the new app for the service history doesn’t do accurate updates very annoying 5 after service my vehicle was left filthy inside and out….. I hate Hyundai Pinetown especially telephonic rapport honestly unpleasant
Helpful (0)
|Replies (0)MZ
Mpumelelo Z
1 reviews | Active since Jan 2020
12 Feb 2026, 22:54
Hyundai Pinetown
1 admin staff most unproductive unprofessional unfriendly people I’ve ever had to deal with(the Indian ladies if I must be exact) 2 service desk admin same as the above 3 service people most ************* people forever spotify new faults but when you take your vehicle to other dealership assessor it a clashing story forever looking for a way to make another profit on top of another.. 4 the new app for the service history doesn’t do accurate updates very annoying 5 after service my vehicle was left filthy inside and out….. I hate Hyundai Pinetown especially telephonic rapport honestly unpleasant
0
Replies (0)NK
Nomtobeko K
1 reviews | Active since Jan 2020
4 Feb 2026, 07:31
dead car battery , and manger being ignorance
i hought a car in october car had battery problem the manger gave me boosting cables, in december the car started giving issues with slow start i informed the manger Shaffee on whatsapp he ignored me, in January my husband went to Hyndai Pinetown Shaffee said he will order a battery. it’s been over a week that I have been waiting and no one is willing to assist Shaffee the manager reads my whatsapp massages and ignore me with a blue tick which shows that he reads them all every day i send a follow up massage and he doesn’t respond. i would like to get assistance with this or else they can take back the car .even the sales agent by the name of Zee she ignores the massages and no one is willing to assist whatsoever
Helpful (0)
|Replies (0)NK
Nomtobeko K
1 reviews | Active since Jan 2020
4 Feb 2026, 07:31
dead car battery , and manger being ignorance
i hought a car in october car had battery problem the manger gave me boosting cables, in december the car started giving issues with slow start i informed the manger Shaffee on whatsapp he ignored me, in January my husband went to Hyndai Pinetown Shaffee said he will order a battery. it’s been over a week that I have been waiting and no one is willing to assist Shaffee the manager reads my whatsapp massages and ignore me with a blue tick which shows that he reads them all every day i send a follow up massage and he doesn’t respond. i would like to get assistance with this or else they can take back the car .even the sales agent by the name of Zee she ignores the massages and no one is willing to assist whatsoever
0
Replies (0)SM
Sisipho M
1 reviews | Active since Jan 2020
1 Feb 2026, 17:29
Hyundai Dealership & Logistics Company – Poor Communication and Unacceptable Delivery Experience
I am extremely disappointed with the service I have received following the purchase of a brand-new Hyundai vehicle. The dealership appointed a third-party logistics company to deliver the vehicle from KwaZulu-Natal to the Eastern Cape. Since the vehicle left the dealership, the logistics company has been unresponsive and has failed to provide clear or consistent updates on the vehicle’s location or delivery timeline. The driver has ignored my calls and messages entirely. When I escalated this to the dealership, I was informed that the delivery truck allegedly experienced a tyre puncture. While I understand that delays can happen, the complete lack of transparency and communication is unacceptable — especially for a high-value purchase. As a customer, I expected a far higher standard of professionalism and accountability associated with the Hyundai brand. This experience has caused significant distress and has resulted in a complete loss of confidence in both the dealership and the delivery process. I am requesting urgent intervention from Hyundai South Africa to: • Investigate the conduct of the dealership and logistics company • Provide clear written confirmation of the vehicle’s status • Advise on my options, including cancellation, due to service failures This matter remains unresolved, and I am awaiting a formal response.
Helpful (0)
|Replies (0)SM
Sisipho M
1 reviews | Active since Jan 2020
1 Feb 2026, 17:29
Hyundai Dealership & Logistics Company – Poor Communication and Unacceptable Delivery Experience
I am extremely disappointed with the service I have received following the purchase of a brand-new Hyundai vehicle. The dealership appointed a third-party logistics company to deliver the vehicle from KwaZulu-Natal to the Eastern Cape. Since the vehicle left the dealership, the logistics company has been unresponsive and has failed to provide clear or consistent updates on the vehicle’s location or delivery timeline. The driver has ignored my calls and messages entirely. When I escalated this to the dealership, I was informed that the delivery truck allegedly experienced a tyre puncture. While I understand that delays can happen, the complete lack of transparency and communication is unacceptable — especially for a high-value purchase. As a customer, I expected a far higher standard of professionalism and accountability associated with the Hyundai brand. This experience has caused significant distress and has resulted in a complete loss of confidence in both the dealership and the delivery process. I am requesting urgent intervention from Hyundai South Africa to: • Investigate the conduct of the dealership and logistics company • Provide clear written confirmation of the vehicle’s status • Advise on my options, including cancellation, due to service failures This matter remains unresolved, and I am awaiting a formal response.
0
Replies (0)ME
Melissa E
1 reviews | Active since Jan 2020
20 Jan 2026, 11:42
Disappointing service
I should of checked Hello Peter before wasting my time with Hyundai Pinetown. I tried at least 10 times to speak to someone. I either had my call dropped or transfered and then cut off. The staff don't greet until the customer says hello, or they simply answer "hello", no proper greeting or thanking the customer for the call. One staff member proceeded having a conversation with someone in the office before greeting me and then the call just got cut off. Please send your staff for telephone etiquette courses and fix what is apparently wrong with your lines. In the +45 mins I have been trying to reach someone I still don't have an answer to my question. Where has customer service gone these days?
Helpful (0)
|Replies (0)ME
Melissa E
1 reviews | Active since Jan 2020
20 Jan 2026, 11:42
Disappointing service
I should of checked Hello Peter before wasting my time with Hyundai Pinetown. I tried at least 10 times to speak to someone. I either had my call dropped or transfered and then cut off. The staff don't greet until the customer says hello, or they simply answer "hello", no proper greeting or thanking the customer for the call. One staff member proceeded having a conversation with someone in the office before greeting me and then the call just got cut off. Please send your staff for telephone etiquette courses and fix what is apparently wrong with your lines. In the +45 mins I have been trying to reach someone I still don't have an answer to my question. Where has customer service gone these days?
0
Replies (0)NM
Nomthandazo M
1 reviews | Active since Jan 2020
20 Jan 2026, 11:14
BAD SERVICE, MISINFORMATION AND RUDE MANAGERS.
I am still traumatised by my experience with hyundai Pinetown. As a first time car buyer, this dealership has ruined the excitement of buying my first car. I signed a contract with them on the 20th of December 2025 for a 2021 hyundai Atos 1.1 motion, this car is a preowned vehicle hence it needed to go to the dealer's panel beater to be fixed. On the 27th of December 2025 I enquire about the vehicle for an update that is when the salesperson told me that the panel beater has closed for the holidays of which such information was not disclosed to me before signing for the car. On the 16th of January 2026 I decided to go to the dealership as the vehicle was still at the dealership to demand a proper update. It was frustrating to see that nothing was done to the vehicle after waiting for almost a month. The manager I spoke to was rude and showed no interest in assisting me. I am still waiting to hear from them for a non delivery letter.
Helpful (0)
|Replies (0)NM
Nomthandazo M
1 reviews | Active since Jan 2020
20 Jan 2026, 11:14
BAD SERVICE, MISINFORMATION AND RUDE MANAGERS.
I am still traumatised by my experience with hyundai Pinetown. As a first time car buyer, this dealership has ruined the excitement of buying my first car. I signed a contract with them on the 20th of December 2025 for a 2021 hyundai Atos 1.1 motion, this car is a preowned vehicle hence it needed to go to the dealer's panel beater to be fixed. On the 27th of December 2025 I enquire about the vehicle for an update that is when the salesperson told me that the panel beater has closed for the holidays of which such information was not disclosed to me before signing for the car. On the 16th of January 2026 I decided to go to the dealership as the vehicle was still at the dealership to demand a proper update. It was frustrating to see that nothing was done to the vehicle after waiting for almost a month. The manager I spoke to was rude and showed no interest in assisting me. I am still waiting to hear from them for a non delivery letter.
0
Replies (0)KC
Khanyisani C
1 reviews | Active since Jan 2020
1 Jan 2026, 19:36
HYUNDAI PINETOWN MARVIN POOR CUSTOMER SERVICE
I am writing to express my absolute outrage regarding the treatment I received at Hyundai Pinetown, specifically at the hands of Marvin. The sequence of events between December 24th and December 29th is not only unprofessional but highly suspicious, leading me to seriously question the mechanical safety of my vehicle. • 13:45: I called Marvin for an update. He stated clearly that the car was currently being fixed and would be taken for a test drive once finished. • 13:50: A female staff member called asking for my spare key. She offered no explanation as to why it was needed and hung up when I said it was at home. • 13:56: Only six minutes later, Marvin called to say the car was finished and ready for collection. It is mechanically impossible to complete a repair, perform a safety check, and conduct a test drive in an 11-minute window. This leads me to believe the work was either not done, or the safety of the vehicle was compromised to rush it out of the workshop. When I collected the vehicle on the 24th, Marvin was hostile.Marvin also asked me if I brought my spare key,again no explanation why he is asking about it.The car was handed over dripping wet, and I was chased away without being shown or given a Tax Invoice or Job Card. I have no proof of what work was performed. On Monday, December 29th at 12:31, I called Marvin to follow up on the missing invoice. His response was staggering: he told me I must come in to sign and collect it, and when I requested it via email, he stated he would not do so as it is "not his job." I no longer trust the integrity of the work performed by Hyundai Pinetown. I require the following immediately: • A detailed, signed Tax Invoice and Job Card sent to me via email (notwithstanding Marvin’s claims). • A formal explanation for the contradictory timeline on the 24th and the unexplained request for a spare key.
Helpful (0)
|Replies (0)KC
Khanyisani C
1 reviews | Active since Jan 2020
1 Jan 2026, 19:36
HYUNDAI PINETOWN MARVIN POOR CUSTOMER SERVICE
I am writing to express my absolute outrage regarding the treatment I received at Hyundai Pinetown, specifically at the hands of Marvin. The sequence of events between December 24th and December 29th is not only unprofessional but highly suspicious, leading me to seriously question the mechanical safety of my vehicle. • 13:45: I called Marvin for an update. He stated clearly that the car was currently being fixed and would be taken for a test drive once finished. • 13:50: A female staff member called asking for my spare key. She offered no explanation as to why it was needed and hung up when I said it was at home. • 13:56: Only six minutes later, Marvin called to say the car was finished and ready for collection. It is mechanically impossible to complete a repair, perform a safety check, and conduct a test drive in an 11-minute window. This leads me to believe the work was either not done, or the safety of the vehicle was compromised to rush it out of the workshop. When I collected the vehicle on the 24th, Marvin was hostile.Marvin also asked me if I brought my spare key,again no explanation why he is asking about it.The car was handed over dripping wet, and I was chased away without being shown or given a Tax Invoice or Job Card. I have no proof of what work was performed. On Monday, December 29th at 12:31, I called Marvin to follow up on the missing invoice. His response was staggering: he told me I must come in to sign and collect it, and when I requested it via email, he stated he would not do so as it is "not his job." I no longer trust the integrity of the work performed by Hyundai Pinetown. I require the following immediately: • A detailed, signed Tax Invoice and Job Card sent to me via email (notwithstanding Marvin’s claims). • A formal explanation for the contradictory timeline on the 24th and the unexplained request for a spare key.
0
Replies (0)SM
Sisanda M
1 reviews | Active since Jan 2020
28 Nov 2025, 15:06
Best experience with Tylam Perumla
We got the best experience from Tylam Perumla, he took us for the best test drive and made sure we get the best experience possible. Offered every little detail of experience hyundai has in place for its customers. He is much of a team player Micky Mhlongo can attest.
Helpful (0)
|Replies (0)SM
Sisanda M
1 reviews | Active since Jan 2020
28 Nov 2025, 15:06
Best experience with Tylam Perumla
We got the best experience from Tylam Perumla, he took us for the best test drive and made sure we get the best experience possible. Offered every little detail of experience hyundai has in place for its customers. He is much of a team player Micky Mhlongo can attest.
0
Replies (0)