AP
ashnee P
Active since Nov 2010
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
DISGUSTING SERVICE FROM HYUNDAI PINETOWN DEALERSHIP
Please note we purchased a pre-owned vehicle from Hyundai Pinetown in Oct 25, from date of purchase we experienced electrical issues. On the 1st day the car was handed over when we took the car home we noticed one of the front lights had burnt out, we informed the salesman we took it in and had it sorted the same week, however this problem persisted with bulbs burning out randomly. We then experienced further issues with the passenger window not opening, radio comes on randomly, the alarm goes off and windshield wipers come on. All of which was reported timeously to the salesman only to be told the vehicle was in working order when it was sold. The issues escalated until finally none of the doors could open. We contacted the Hyundai warranty department and were told to get in a locksmith. The doors were pressure opened and then towed to the dealership. There was no call nor feedback from the dealership on the arrival of the vehicle 21/2/26. I had to call in to check if they had investigated and was told there were few technicians as it was a Saturday and will be attended on Monday. There was no feedback on Monday 23/2/26, I had to call in 4 times until I got hold of the service Manager only to be told I need to pay R4k for a diagnostic test, which I disputed as we had not made any changes to the vehicle from date of purchase. I had requested the 3 point inspection reports and disgnostic tests for the vehicle prior to the sale but no reports were received to date. I wrote an an email to the sales Manager regarding my dissatisfaction & issues and to date there has been no acknowledgement nor feedback. I was then called in 4 days later to say that an investigation was undertaken and I should come in and have a look before repairs are conducted. To my surprise when I got there the car had been stripped, there were 2 after market alarm systems fitted, the loom was changed, the ignition wires were tampered with and the service Manager advised he did not know to what extent the wiring runs, until they strip the car , the fuse box was burnt out. All of which he advised they will fix and bring back to factory. I enquired how all these defects were passed and put on to the show room for sale however he could not answer me. I did inform him that I will not be taking the car back as I have no guarantee that this electrical issues will not recurr and I had lost my trust and faith in the dealership for the dishonesty and non-disclosure of imperative information which could have influenced my decision in taking this vehicle. I then escalated this matter to the Dealer Principle with no feedback, I had to follow up again with him and he referred the matter to the service Manager who responded the vehicle is repaired and I must come collect it. I am truly appalled and disgusted with the service received from Hyundai Pinetown & the Management of the sales team, service team & Dealer Principle. To date the car is still in their possession with no resolve nor feedback. All my requests and pleas have been ignored. I have been inconvenienced for over a month in finding alternate transport which is an additional expense, my 12 month old baby was commuted in this vehicle to and from creche every day and his life was also put at risk with the incompetence of the service team not undertaking the due diligence before the car was sold. My trust has broken completely by this dealership with their dishonesty. I have escalated this matter to the MIO in the hope of resolving this issue. I have also engaged with the bank's legal team on this matter. I also requested assistance from the Dealership for a courtesy vehicle until this matter is resolved and have been ignored. Due to no feedback the matter has been escalated to Wendy Nola to engage with all parties and resolve this issue. I am therefore reaching out to the Hyundai Regional Management to look into this matter and resolve the same. Absolutley Disappointed!
0 replies
7 months ago
I would like to write a review about Platinum Life
I would like to write a review about Platinum Life. I was expecting financial difficulties and could not afford to continue with my monthly premiums instead of canceling my policy they offered me a lower affordable premium so that I don't lose out on my benefits as I am a long standing client. Excellent service for putting the clients needs first and to ensure we do not lose our cover. I am truly grateful to Platinum Life
1 reply
54 months ago
POOR SERVICE FROM ONLINE DRIP SHOP
Good Day, kindly note this is the first time I have used this site and purchased a pair of Jordan Nike takkies for my daughter for R1700. It was an online purchase and we was requested to do an instant payment. A 24hr watsapp communication number was provided to forward proof of payment in order for shipment to be approved. Proof of payment was submitted on 19 Dec 21, confirmation of payment was acknowledged. I did put in a special request to ensure the goods are delivered before Xmas as it is a Xmas Gift. I was given a tracking number to follow up with the courier company Globe Flight. I have called twice today and still the goods have not been dispatched. This is extremely concerning as this is the first time I am using this site and although someone is replying on the watsapp message, when you call the number no one answers. Drip Shop is a reputable company , however the service levels are very disappointing. Please can someone look into this matter and revert urgently. My order number is 22970
0 replies
56 months ago
POOR DELIVERY SERVICE VUMATEL
I have recently signed up a contract with Webafrica via Vumatel for uncapped fibre. I have received numerous messages from the Service Provider on commencement to make payment so they can activate my contract. Payment was done on the 1st October 2021, to date the installation has not been done. It is extremely difficult to liaise with an actual individual, you are prompted to use a cellphone website, with automated questions and responses, as a result there has been no progress and this is absolutely frustrating the service delivery is terrible.
0 replies
56 months ago
POOR SERVICE FROM VODACOM
Account Number NA022607 - Kindly note I have posted reviews on Hello Peter previously regarding an issue I experienced with Vodacom whereby I have been billed after my contract was cancelled. A consultant contacted me and advised me the charges will be reversed and the account will be on a nil balance, however I was later contacted by a debt collection department demanding the balance outstanding, I have now been told by my bank that my credit score has been affected due to Vodacom listing my balance outstanding on the Bureau. This is absolutely ridiculous. The amount listed is R345.86???? Please can someone attend to this matter urgently, failing which I wil l proceed further with this matter as this is affecting my credit vetting.
3 replies
61 months ago
Vodacom poor service
Good day please note I recently posted a complaint about Vodacom whereby I was still being billed after cancelling my contract, the matter was resolved, Vodacom terminated my contract and reversed the charges. Today I was contacted by a debt collection company Alliance Call centre services to say I have been handed over due to outstanding arrears. Please can this matter be resolved urgently. regards
2 replies
63 months ago
Thanks to Vodacom for Prompt response & resolution
Good day, I would like to like to express my sincere thanks to Vodacom for acting promptly on a complaint I posted recently. The matter was resolved the next day to my satisfaction. Thank you for resolving this matter amicably, it is greatly appreciated.
1 reply
63 months ago
BAD SERVICE- VODACOM
Bad Service- Good Day , I would like to express my dissatisfaction & disappointment regarding the service received from Vodacom. I have a data bundle contract with Vodacom which expired in May 20. I was not contacted for a renewal and my account was put on to a month to month contract. Non the less my account was debited on a monthly basis with the premium being increased as the contract had expired and the "higher amount"was reinstated. My account was debited on a monthly basis and paid in full even during "the global pandemic: whilst everyone was going through difficult financial crisis. In Jan 21 I realised that my monthly instalment had increased and went into the Musgrave Centre store to enquire the increase, on my enquiry the consultant advised of the monthly contract and the price increase which I did not agree to and he therefore assisted me in cancelling my contract and verified the same. MY account was on a nil balance on cancellation. I have been debited again in Feb 21 & Mar 21 whereby I had reversed the payments due to feasibility. I received a statement for April now owing +-R800, I called the cancellations department to enquire why I am still being billed when I cancelled in Jan21 only to be pushed from 1 department to the next, cancellations have now advised that the cancellation was not done in Jan 21 by the consultant of the store and that I need to pay the arrears to have my account cancelled. This is ridiculous as firstly I have not been using the data since last year due to water damage on the device and sim, I cancelled my contract in Jan 21 when my account was on a nil balance, and due to the negligence of the consultant not cancelling my contract which I never agree to be renewed in the first place, I am requested to pay a further R800 to have my account cancelled. I hereby request for this matter to be escalated and resolved urgently. Please note I am disputing the balance outstanding and request for it to be reversed and my contract terminated with immediate effect.
2 replies
85 months ago
EXCELLENT SERVICE
Excellent service received from Nathaniel Jordaan! Thank you for all your help, changing over was so easy !!! Ashnee Padachi
2 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
5 (41.666666666666664%)